Surya review for Facebook & Instagram
Dec. 19, 2020
Since switching over from the old facebook shops app to this one, my shop has now been removed and I have no reason why and have been trying for months to see what I am doing wrong. I emailed shopify support and they said it is facebook's fault. No one from facebook to contact though. I was running ads before and now cannot. Big thumbs down from me ... this is our business and random crap like this affects our income. Not happy to say the least.
Thanks for taking the time to share your feedback! I definitely understand how frustrating it is to not be able to connect your Facebook Shop with us after having already done so with our previous app. When it comes to account eligibility, this is something determined directly by Facebook so I would like to get in touch with you to share some resources on getting this resolved and how you can contact Facebook. I've sent out an email to learn more about what happened and provide you with the proper next steps. Looking forward to your reply. - Jamilah, Shopify Support
