CarAudioStuff review for Facebook & Instagram
May 8, 2021
The following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Shopify support can't help. How do I get app support?
Hi there! Thanks for taking the time to share your feedback on the Facebook Channel! Errors like this are often returned due to brief outages, or it can be related to having incorrect permissions (for example, not having admin access to the connected ad account or pixel). In the majority of these cases the problem can be resolved by disconnecting and then reconnecting the Facebook Account that is currently connected to the Facebook Channel. This essentially resets these tokens and is often successful in allowing you to continue with setting up your ads. I'd love to help check in on this with you to cover our basis so you can get started with your Facebook campaigns at the earliest. I'll be following up with you via email to offer assistance. Chat soon! Nidhi | Support Specialist
