Yourgreatfinds review for Facebook & Instagram

1 / 5

July 20, 2021

HORRIBLE experience! I installed, worked real hard to get 10,000 followers on IG, did it and got the swipe up tagging. Had IG working for a few weeks, while FB for about a year. My FB page is older and I have over 45 grand followers. Thought this was a good idea after they invited me to install the app. Sold some things on FB and IG and all of the sudden they disabled the shops and withheld $467 of my money requesting that I prove my identity. I sent all sorts of ID and now they want me to show a phone bill with my website name on it to prove that my phone number is my business's number. I do not have a brick and mortar shop. The phone account is in my personal name and I have two phones and two numbers. One personal, one business. They will not accept that and have put me through hell trying to prove who I am for 7 weeks. Their customer service beyond sucks. I have disconnected this app, written off the money that they basically stole. Do not trust Facebook. If you have a problem too bad for you. I have been selling online 24 years and with Shopify 8 years. This is the worst experience ever. Facebook channel gets thumbs down and their customer service get 5 thumbs down

Using app

Almost 3 years

Total reviews

19

Average rating

3.8

Developer Reply

Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram eligibility, that is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval. I will be sending you an email shortly. - Anna, Shopify Support

Facebook & Instagram for Shopify
Facebook & Instagram
3.7 star
4,142 reviews

Seamlessly manage your Facebook and Instagram presence

Developer
Shopify App Store