Huedee review for Facebook & Instagram
July 26, 2021
What went wrong after smooth running of this app for past 1.5 years, this month my catalogue is disconnected and im getting all sorts of errors like ( These events data sources have various errors that prevent them from working correctly.) IN FACEBOOK CATALOG MANAGER My catalogue dynamic ads have stopped working, my data source for catalogue is through data feed and it automatically keeps updating and causing errors. . THERE ARE SOME PRODUCTS THAT DONT MEET THE CRITERIA, I HAVE DEACTIVATED BUT SOMEHOW IT SHOWS ON MY CATALOGUE IN FACEBOOK. Errors take ages and facebook is helpless and clueless. . HARD CODED PIXEL IN PREFERENCE SECTION OF SHOPIFY WAS SO BETTER. . SYSTEM USER HAS TAKEN OVER MY FACEBOOK PAGE ROLE AND IT NEVER GOES AWAY WHEN I TRY TO DELETE IT FROM FACEBOOK BUSINESS SETTINGS. . IS THERE ANY ALTERNATE APP OR SOLUTION SEEKING HELP FROM SHOPIFY OR ANY USER HERE PLEASE HELPPPPPP ! EVERYTIME I CONNECT MY CATALOGUE IT SAYS FACEBOOK AND INSTA SHOP NOT AVAILABLE IN YOUR REGION, WELL MY INSTAGRAM SHOPPING IS STILL WORKING FINE AND MY FACEBOOK SHOP HAS VANISHED. . URGENT HELP NEEDED ELSE I WILL SHIFT TO OTHER PLATFORM, SHOPIFY AND FACEBOOK SUCKS !!!
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the various issues you've been facing lately. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can do everything I can to help. Robyn | Shopify
