The Sunny International review for Facebook & Instagram
Feb. 10, 2022
I have been trying to contact someone for 10 days on both facebook support and shopify and like the reviews before mine, I am having an issue with shopify syncing with my facebook shops. Orders are not syncing tracking numbers and I can not capture payments. Its frustrating enough that I am not able to make more sales because I can not capture payments, I am hoping someone from Shopify or facebook can resolve this, if they can then it would be an amazing tool, and channel, but if you cant even sync your orders with tracking numbers or capture payments, then why would one want to go into business. I am already at loss because my payments cant be captured.
Hey there, Pauline here from Shopify. Thank you for taking the time to share your feedback on the Facebook Channel. We appreciate you for bringing this issue to our attention. We totally understand how important it is for you that data is syncing properly between Shopify and Facebook for your business. Don't worry, as we're here to help you in any best way possible. I'm going to follow up with you in an email to provide you with some information that can help. Pauline | Shopify
