Canine Athletes review for Facebook & Instagram
Feb. 28, 2022
I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.
Hey there, Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you. Chris l Shopify
