MPM Hobbies review for Facebook & Instagram
April 13, 2022
Facebook will not allow me to publish my store and only gives vague reasons why. They also keep disabling my account for violating policy when I haven't used anything on their site but the business tools. This experience has been a total pain in the neck and definitely not worth it. ***NEW*** I can’t get help because FB is blocking my access to contact them. Here is the message ***Your account has been disabled You can't use Facebook because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed. To learn more about the reasons we disable accounts visit the Community Standards.*** The main issue I have is that I haven’t done anything with the personal account. I HAVE NOT sent friend requests, messaged anyone or even put uploaded anything to my personal account. As far as my business listings, all I have done what filled out information and continued to set account up. I HAVEN’T VIOLATED ANY COMMUNITY STANDARDS.. This has to be an oversight, mistake or confusion but FB wont hear of it.
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback in regards to your experience. I completely understand how it can be frustrating to have your Facebook accounts disabled. While I would love to help you get your store approved, Shopify does not have a hand in determining your store's eligibility when it comes to the Facebook assets. The review and approval is entirely up to Facebook and they do not share any further details with us on why they have disabled an account. With that being said, I will be reaching out to you shortly with more details that can be helpful and how to contact Facebook for a review. I look forward to chatting with you! Paola | Shopify Support
