Print and Proper® review for Facebook & Instagram

May 19, 2022

PLEASE KNOW -- If you delete a product from Shopify for any reason (no stock, discounted etc) they remain on facebook in 'archived' or 'staging' status. While in this status, they don't appear in your FB shop but STILL APPEAR in your FB dynamic ads. After 25+ emails FB have no idea why or how to resolve. Shopify say issue is with FB, go back to them. Had to read Shopify app terms & conditions to learn app providers need to provide customer support. Still waiting for a response. Workaround was to remove entire catalogue from FB and re-sync (goodbye to all current ads on FB, had to re-make them all and go back to learning phase). Costed endless time and money. Both parties above think that's a workable solution every time. We have 1000+ products with 50 variants each Issue remains unresolved for 2 months and counting. **RESPONSE TO DEVELOPER'S REPLY -- Thanks for confirming via email that Shopify stand firm in the fact there is nothing it can do to correct this major issue - with a channel on your own platform. You could have just said this in your response below instead of waiting to email it to us. Cheers.