All reviews

Rating Breakdown

  • 5
    98% (189 ratings)
  • 4
    1% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 99% (191)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 31, 2024

Simple to use, but it has some really sophisticated features if you want to dig below the surface. Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!

Store

Bedfolk

Using app

Over 4 years

Total reviews

8

Average rating

3.5

5 / 5 Share

Oct. 30, 2024

Migrated to Fairing from our previous post purchase survey partner about a year ago and has been such a great move. They've been great partners throughout the whole process and helping with some mapping challenges we were having with our Influencer activations and were able to find a solve. Would 100% recommend.

Using app

About 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

Sept. 20, 2024

Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.

Using app

About 5 years

Total reviews

2

Average rating

3.0

Developer Reply

Hi Taylor – huge apologies for how we handled the recent pricing change. As we’ve grown, updating legacy plans became necessary to keep Fairing sustainable. We’ve reached out via email to work something out, and would love nothing more than to make this right. Thanks for bearing with us, and for being part of our journey. -Matt

5 / 5 Share

May 30, 2024

I've been using Fairing for many years and it's honestly one of the best apps in my arsenal. I'm able to connect the responses into my Slack workspace and get real time feedback from my customers too. It's a wonderful tool and I highly recommend it!

Using app

About 3 years

Total reviews

14

Average rating

4.9

5 / 5 Share

May 28, 2024

We have been using Fairing on our Shopify store for about 1.5 years, and I couldn't be more pleased with the results. This app has truly revolutionized the way I gather feedback from my customers and has provided invaluable insights into their shopping experience. The customer support team is top-notch. They are responsive, knowledgeable, and always ready to assist with any queries or issues. It's evident that they care about their users and are committed to providing a great experience. Thanks!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 23, 2024

Fairing is a great way to survey your customers in a minimal friction way. You're getting feedback from your fresh customers at their highest point of excitement. It's been very valuable to understand why they made their purchase.

Using app

6 months

Total reviews

6

Average rating

4.5

5 / 5 Share

May 6, 2024

Great overall experience with Fairing. Helps to provide another solid data point for attribution. The question stream is a little different than a fixed survey but it's more versatile and for returning customers you don't end up repeating the same questions. Good analytics and integrations.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 30, 2024

Very happy with this app that allows us to get multiple insights from our clients.

Store

Ziggy

Using app

Over 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

April 24, 2024

Super easy to setup and use. You can be collecting post purchase data in less than 10 min

Using app

14 days

Total reviews

13

Average rating

5.0

5 / 5 Share

April 18, 2024

Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

Using app

About 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

April 17, 2024

Great app that was extremely easy to integrate into our thank you page. Questions are easy to create and update. No complaints!

Store

SUPER73

Using app

About 1 month

Total reviews

9

Average rating

5.0

5 / 5 Share

April 12, 2024

Easy integration and useful insights! Fairing has been a big help to our team.

Store

Ernesta

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2024

Couldn't live without fairing!

Store

Lalo

Using app

About 4 years

Total reviews

11

Average rating

5.0

5 / 5 Share

March 1, 2024

Easy to use, integrates with everything, useful for a variety of measurement purposes.

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 26, 2024

We've been using Fairing for a variety of post-purchase survey question types for ages and we love it! Great team and super easy to use

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 21, 2024

Thanks for the help with settings and publish. This is giving out company key insight for future improvments in marketing and CRO.

Using app

About 19 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Absolutely amazing

Store

GORUCK

Using app

1 day

Total reviews

10

Average rating

4.9

5 / 5 Share

Sept. 29, 2023

Super easy to set up and manage and the team offers excellent and timely support. Highly recommended!

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Sept. 27, 2023

Fantastic support team!

Using app

Over 1 year

Total reviews

9

Average rating

4.3

5 / 5 Share

Sept. 14, 2023

Have used Fairing at a few different places now for both attribution and some more niche use-cases and it works brilliantly for both. High response rates (which means strong data), super helpful support - and the ability to deep dig into responses with a follow-up question is a gold mine. It's at most a 10 minute setup, but endlessly valuable results.

Using app

12 months

Total reviews

4

Average rating

5.0