Enorm FAQ Page & Product FAQs
The reviews for this Shopify App are quite polarized, with some users praising the excellent customer service and ease of use, while others criticize the lack of responsiveness from the support team and issues with functionality. Positive themes include quick and helpful customer support, user-friendly interface, easy installation, and customization options. On the other hand, negative themes revolve around non-existent customer support, bugs, layout issues, and the need for more features and improvements.
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We have two storefronts and can only access one of their FAQ's (through both stores somehow). We need to update the other store's FAQ but haven't been able to because of this. Their customer support is literally nonexistent. We've submitted numerous emails to their help center and have gotten no response at all. If we could give them 0 stars for all of the help they have given, we would.
Hello, We’re sorry to see your 1-star review. We did receive your email on October 27 and replied, but we did not receive any response back from you. We also received another email from you today. Please note that our usual response time is 12–24 business hours. Kindly refer to the screenshot below for confirmation. https://prnt.sc/WUf8WpD-4XVN Thank you for your understanding.
They are fanastic! I actually had no clue what we were paying for and how to utilize this App..... They answered my emails.. corrected my edits.. very quickly.. Great customer service.
Can't speak highly enough of their customer service. We decided to add a new FAQ to our site to stave off some common shipping questions. Installation was simple, no issues. Creating and customizing our accordion FAQ was likewise simple. But when it came time to install it on our site, it didn't take. I opened a ticket and received an immediate, helpful response. Now our FAQ was live, but I wanted to left justify the answers. I sent another help request and their support team fixed the issue right away. Now our FAQ is just as I envisioned it. Great app, great customer service.
Great app, amazing support team! We had an issue (caused by another app), they fixed it faster than I could blink.
Found it really quick and easy to set up your FAQ. I loved all the options to customize the look and feel of the app to blend with your store. It's easy to use and understand. Support also was great although I only had one questions and it was answered immediately. Five star app!
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