Enorm FAQ Page & Product FAQs
The reviews for this Shopify App are quite polarized, with some users praising the app's ease of use, customization options, and excellent customer service, while others criticize the lack of responsiveness from the support team and issues with functionality. Positive themes include the app's simplicity, quick setup, customization features, and prompt customer support. On the other hand, negative themes revolve around difficulties in accessing certain features, unresponsive customer support, and bugs in the layout and functionality.
Review RSS feed
We have two storefronts and can only access one of their FAQ's (through both stores somehow). We need to update the other store's FAQ but haven't been able to because of this. Their customer support is literally nonexistent. We've submitted numerous emails to their help center and have gotten no response at all. If we could give them 0 stars for all of the help they have given, we would.
Hello, We’re sorry to see your 1-star review. We did receive your email on October 27 and replied, but we did not receive any response back from you. We also received another email from you today. Please note that our usual response time is 12–24 business hours. Kindly refer to the screenshot below for confirmation. https://prnt.sc/WUf8WpD-4XVN Thank you for your understanding.
They are fanastic! I actually had no clue what we were paying for and how to utilize this App..... They answered my emails.. corrected my edits.. very quickly.. Great customer service.
I have been using this EnormApps FAQ application at least a year and I am very satisfied. As I said last year, I highly recommend this application, EnormApps provides excellent support. They respond quickly and are always willing to help, even with special customization. super easy to set up, even for beginners without experience. Results look super great on my website. I had tried several other FAQ applications before this one, and honestly those others were not as easy to use, did not look so nice on my site, and as I recall, they were more expensive. This one is better.
Can't speak highly enough of their customer service. We decided to add a new FAQ to our site to stave off some common shipping questions. Installation was simple, no issues. Creating and customizing our accordion FAQ was likewise simple. But when it came time to install it on our site, it didn't take. I opened a ticket and received an immediate, helpful response. Now our FAQ was live, but I wanted to left justify the answers. I sent another help request and their support team fixed the issue right away. Now our FAQ is just as I envisioned it. Great app, great customer service.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.