Enorm FAQ Page & Product FAQs
The reviews for this Shopify App are quite polarized, with some users praising the app's ease of use, customization options, and excellent customer service, while others express frustration with the lack of response from customer support and difficulties in using certain features. Positive themes include the app's user-friendliness, quick and helpful customer service, and the ability to customize the FAQ section to match the store's branding. On the other hand, negative themes include issues with accessing certain features across multiple storefronts, unresponsive customer support, and challenges in embedding the app.
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We have two storefronts and can only access one of their FAQ's (through both stores somehow). We need to update the other store's FAQ but haven't been able to because of this. Their customer support is literally nonexistent. We've submitted numerous emails to their help center and have gotten no response at all. If we could give them 0 stars for all of the help they have given, we would.
Hello, We’re sorry to see your 1-star review. We did receive your email on October 27 and replied, but we did not receive any response back from you. We also received another email from you today. Please note that our usual response time is 12–24 business hours. Kindly refer to the screenshot below for confirmation. https://prnt.sc/WUf8WpD-4XVN Thank you for your understanding.
They are fanastic! I actually had no clue what we were paying for and how to utilize this App..... They answered my emails.. corrected my edits.. very quickly.. Great customer service.
Just installed the app, this is perfect for any business that have FAQ. This is a nice and easy app to use and install, very clean and powerful!
Can't speak highly enough of their customer service. We decided to add a new FAQ to our site to stave off some common shipping questions. Installation was simple, no issues. Creating and customizing our accordion FAQ was likewise simple. But when it came time to install it on our site, it didn't take. I opened a ticket and received an immediate, helpful response. Now our FAQ was live, but I wanted to left justify the answers. I sent another help request and their support team fixed the issue right away. Now our FAQ is just as I envisioned it. Great app, great customer service.
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