Rating

4.7

feedback

144

Reviews

chart

#2,810

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    35%
  • Less than a month
    41%
  • Less than a year
    12%
  • More than a year
    5%

Reviews Summary

The app receives mostly positive reviews for its ease of use, quick setup, and helpful customer support. Users appreciate the ability to create FAQ pages quickly and customize them to fit their needs. The support team is praised for being responsive and efficient in resolving issues. However, there are some negative reviews highlighting issues with functionality, such as bugs and misleading information about features. Some users experienced problems with the app affecting their store's performance, leading to frustration and lower ratings.

Highlights

Positive reviews highlight ease of use, quick setup, and helpful customer support.
Negative reviews mention issues with functionality, bugs, and misleading information about features.
Users appreciate the ability to create and customize FAQ pages to fit their needs.
Praise for the responsive and efficient customer support team in resolving issues.
Some users experienced problems with the app affecting their store's performance, leading to frustration and lower ratings.

Rating Breakdown

  • 5
    94% (136 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 94% (136)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Dec. 11, 2025

Nice app for creating FAQ pages. Sufficient if you only want to create a few FAQ pages. However, we want to display FAQs in an accordion design on product and landing pages and all these FAQs in a tab-like design on a main page. We explicitly asked about this before installation—the answer: yes, it's possible. After many emails with the support after installation, it turned out that this is NOT possible. Either the support team doesn't know the product well enough or they don't read the email inquiries. The quality of the support leads to the downgrade. You can't work like this.

Using app

About 17 hours

Total reviews

26

Average rating

4.4

5 / 5 Share

Sept. 5, 2025

Good app with great support! Easy to use and works perfectly.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team

5 / 5 Share

July 28, 2025

Fantastic app for creating an FAQs page quickly and easily. The setup was straightforward, user experience is smooth, and the developer's support was outstanding.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team

5 / 5 Share

March 23, 2025

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team

5 / 5 Share

March 21, 2025

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team

All reviews

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