D: AI FAQ Page
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App looks good on the onset, but don't expect any help from support with any issues as they simply send you link to their faq page by default and refuse to answer any questions you may have. I have since found better supported faq App
Hi John, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our support did not meet your expectations. After reviewing our conversation, we found that your question was related to adding FAQ content to a page, so we provided a direct link to the relevant section of our documentation as the quickest way to help. That said, we understand that you may have been expecting more detailed guidance from us. We apologize if our response came across as dismissive, that was never our intention. We genuinely value every customer and always strive to provide helpful and timely support. If you're still willing to give our app another try, we'd be happy to assist you personally and answer any questions you may have. Thank you again for your honest feedback. It helps us improve both our product and our support experience. Best regards, Duke
Works perfect for our needs. Customer service has been very helpful
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to reach out us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Nice app for creating FAQ pages. Sufficient if you only want to create a few FAQ pages. However, we want to display FAQs in an accordion design on product and landing pages and all these FAQs in a tab-like design on a main page. We explicitly asked about this before installation—the answer: yes, it's possible. After many emails with the support after installation, it turned out that this is NOT possible. Either the support team doesn't know the product well enough or they don't read the email inquiries. The quality of the support leads to the downgrade. You can't work like this.
Good app with great support! Easy to use and works perfectly.
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Fantastic app for creating an FAQs page quickly and easily. The setup was straightforward, user experience is smooth, and the developer's support was outstanding.
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
very good
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Customizing withing a few minutes. Thank you Duke!
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
If you use this app.... be advised that it is very buggy. 1. The "free" version still has a monthly usage charge... don't be fooled, it is not free. 2. The "submit a question" upgrade has multiple technical issues that the technicians cannot seem to get corrected. And I tested the "submit" on multiple platforms and browsers and always get bad results.
We have customized the Submit button according to your request. And the free plan does not require you to pay a single dollar, why are you giving such a bad review to the app? Is that fair to us? You come from a country of civility and politeness. I hope you reconsider your review. There are few applications that support customers via email and chat like ours. We are not fooling you. Kind regards, DDSHOP Support
Really helpful!!!
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
I installed the app yesterday and spent time on it. Went to check on the FAQ page and is the APP broken?! Already? It looks like the webpage at https://faq.ddshopapps.com/?embedded=1&hmac=25681b725535d387a765d4b097cb2b8181fdb9f8045e05dc94b7f9270198f6ff&host=YWRtaW4uc2hvcGlmeS5jb20vc3RvcmUvcG9zdHVyZW1kLWNvbQ&id_token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.bHIX_sIEwIdcvXo_YWtV8iYkiBhjiVFZVToK0avZzy0&locale=en-US&session=4b09d5a26a87a0e458c2ac12a0762566af49959707e8a6eef62f329abaff55ec&shop=posturemd-com.myshopify.com×tamp=1735310000 might be having issues, or it may have moved permanently to a new web address.
Sorry for the issue you are experiencing. We have received your ticket and have responded to you since yesterday. We have also sent a store access request to check the issue for you but have not received any response from you. Please check your email so we can assist you. Kind regards,
They are so helpful and fast. Best customer service!
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Can not stress this enough, this app is amazing. It has all the features that you need for a good FAQ, including a search option for your customers. Easy to set up, and if you need any help, the team behind it is super friendly and helpful.
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
This app is SO clean and SO easy to use! We searched for a great FAQ app but are so glad we landed on this one. We also love that we can easily hyperlink from content in our FAQs to create a more robust customer experience.
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Amazing app. Very easy to use and a great customer service. Highly recommended
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Buono
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
I've been using the app for my store, and it’s been a game-changer. The app is incredibly easy to set up and customize, allowing me to organize FAQs in a clean, user-friendly way that enhances the shopping experience for my customers. The customer support is outstanding as well. They were quick to respond to my request and even helped make specific changes to fit my store's needs. Highly recommend this app for any Shopify store looking to add a professional, organized FAQ section.
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Duke is very helpful and fast response. The app is easy to use
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
Extremely happy with this App so easy to set up my question and answers. Easy to edit and play around with colours to get the right look for my page. Did have to chat to support on one small issue, they were first class so helpful. Highly recommend this app .
Thank you so much for the great review. We hope you have a good experience with our support team and DDSHOP FAQ app. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you. Best Regards, DDSHOP APPS Team
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