D: AI FAQ Page
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App looks good on the onset, but don't expect any help from support with any issues as they simply send you link to their faq page by default and refuse to answer any questions you may have. I have since found better supported faq App
Hi John, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our support did not meet your expectations. After reviewing our conversation, we found that your question was related to adding FAQ content to a page, so we provided a direct link to the relevant section of our documentation as the quickest way to help. That said, we understand that you may have been expecting more detailed guidance from us. We apologize if our response came across as dismissive, that was never our intention. We genuinely value every customer and always strive to provide helpful and timely support. If you're still willing to give our app another try, we'd be happy to assist you personally and answer any questions you may have. Thank you again for your honest feedback. It helps us improve both our product and our support experience. Best regards, Duke
If you use this app.... be advised that it is very buggy. 1. The "free" version still has a monthly usage charge... don't be fooled, it is not free. 2. The "submit a question" upgrade has multiple technical issues that the technicians cannot seem to get corrected. And I tested the "submit" on multiple platforms and browsers and always get bad results.
We have customized the Submit button according to your request. And the free plan does not require you to pay a single dollar, why are you giving such a bad review to the app? Is that fair to us? You come from a country of civility and politeness. I hope you reconsider your review. There are few applications that support customers via email and chat like ours. We are not fooling you. Kind regards, DDSHOP Support
I installed the app yesterday and spent time on it. Went to check on the FAQ page and is the APP broken?! Already? It looks like the webpage at https://faq.ddshopapps.com/?embedded=1&hmac=25681b725535d387a765d4b097cb2b8181fdb9f8045e05dc94b7f9270198f6ff&host=YWRtaW4uc2hvcGlmeS5jb20vc3RvcmUvcG9zdHVyZW1kLWNvbQ&id_token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJodHRwczpcL1wvcG9zdHVyZW1kLWNvbS5teXNob3BpZnkuY29tXC9hZG1pbiIsImRlc3QiOiJodHRwczpcL1wvcG9zdHVyZW1kLWNvbS5teXNob3BpZnkuY29tIiwiYXVkIjoiZGQ3NjJiZTE2ZTQwMmE3MmI5ZGJhZmFiNjhhYWE4NjciLCJzdWIiOiIyNDQyOTg4NzU0MyIsImV4cCI6MTczNTMxMDA2MCwibmJmIjoxNzM1MzEwMDAwLCJpYXQiOjE3MzUzMTAwMDAsImp0aSI6Ijk5ZTk1OGY0LTcwNjYtNDMyNy1iZjY5LWM1YzUwZmQxMDU0ZSIsInNpZCI6IjU4ZjYxYzkyLTg0NTEtNDMyZS05NTFiLTQyODQ3MTI0MjY4OSIsInNpZyI6ImI0ZDVmZGUzN2UyYWFhZjc0MzM0YWQ0NzFhMTUxZDg2YjUxZDM5YjNiOTNiMjFiMjY1MjAyZDgwZjc3NmZlOTMifQ.bHIX_sIEwIdcvXo_YWtV8iYkiBhjiVFZVToK0avZzy0&locale=en-US&session=4b09d5a26a87a0e458c2ac12a0762566af49959707e8a6eef62f329abaff55ec&shop=posturemd-com.myshopify.com×tamp=1735310000 might be having issues, or it may have moved permanently to a new web address.
Sorry for the issue you are experiencing. We have received your ticket and have responded to you since yesterday. We have also sent a store access request to check the issue for you but have not received any response from you. Please check your email so we can assist you. Kind regards,
After activating the app, all the images in my store are not displaying on the web page.
Hi, We are very sorry for the problem you encountered. You did not contact us for help. There may be a conflict between the theme and the app and the way to handle this conflict is very simple. Our application is free, if you still want to experience the application, please contact us via email: [email protected], we will create a FAQ page for you as desired. Regards,
installed, choose pro-plan and error: Whoops, looks like something went wrong.
Hi, Very sorry for the problem, it only happened during the application upgrade process. We have completed the upgrade and the problem is gone. We hope you can try again. Regards, DDSHOP Team
Do not use this app! It completely broke my entire store rendering it useless until a web developer can assist me with fixing it. Whatever this app wrote into the theme code has caused a nightmare of problems. Also, all of the positive reviews you are reading here are fake and are only posted in exchange for them to supposedly remove the copyright text from the page it creates. Absolutely terrible.
Dear Sir/Madam, I am Briant - DDSHOP Manager. We are extremely sorry for the bad experience with our app. As for your problem, it's probably a JS or CSS conflict with your theme, and this happens sometimes and is hard to avoid for a theme-heavy app. We've fixed a lot of related problems like yours but unfortunately you didn't get in touch with us in time so we could serve you better. I hope you can reinstall our app and we are more than happy to help you with any problems. Once again sorry for your experience with our app. Thank you for your time. Kind regards, Briant | DDSHOP Manager
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