FBTrack ‑ Facebook Pixel App
Multi pixel for Facebook pixel / Meta pixel & Conversion...
Rating
4.8
feedback
308
chart
#13,939
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June 12, 2020
The app worked the best for a few days, suddenly on one pixel it started recording multiple purchases(it was only on few adsets who were using the pixel, other adsets of that same pixel were recording correctly.), since the support was of not much help I removed the pixel which caused duplication of data on only few adsets. Now when I switched to my second pixel, it worked fine for the first day & now its recording 2 purchase events on one single purchase only on few adsets & the purchase conversion value is equivalent to 1 purchase only. I liked this app very much because of easy interface, but it messed up my whole analytics, even when I didnt made any changes to ads, or my website
The issues you are reporting are related to your configurations on Facebook side for the adsets that had an issue. As a side note, If you choose "Unique purchases" for the reporting column you will have the correct number of purchases for the adsets mentioned. You can use the Facebook pixel helper to see what pixels fire when a purchase is made. If the pixel helper shows that the pixels that fire are as you had expect, the job of Fbtrack ends here. Any irregularities you might notice after that in your Facebook reporting are related to your configurations on Facebook side.
May 22, 2020
Unfortunately we just have to refer to all the 1* reviews. We made the same/similar experiences. The issues we faced costed us a lot of revenue as the shop did not work properly and customers could not even place orders. @Developer, we do not need a feedback or strange excuse. Fact is, your app crashed an essential functionality for making business with our shop. UPDATE after receiving the app's developer feedback, as expected without apologies for what their app to our store, here a short update on our review. Yes we have used the app for a longer period without issues. The big trouble started when we decided not to waste our money with it anymore. After removing the app, the troubles started. Then we contacted the Theme developers and these great guys were able to resolve the issue. Here is a copy/paste of their feedback: "We were able to sort this out for you. It was an issue in a file called fbTrack.liquid that was added by an app". Errors can happen, it just makes a difference how to manage them...
Dear store owner, There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store Please delete this review, or reach out to us if you had faced a problem UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store Best, Fbtrack team
April 22, 2020
This app is great, I just wish it could hold unlimited pixels, otherwise, it is the absolute best app on the market. I've tried all of the other apps in the app store and they are either ridiculously expensive, or don't work properly.
April 16, 2020
Awesome app. I was able to finish my setup in less than a minute. Good job developer. Thank you, I recommend
March 27, 2020
When I save a new pixel in this app it must corrupt another line of code because my add to cart button stops working on my website. very frustrating to fix. Theme: Boundless vibrant
Hello there, I checked and you didn't send us any support request so we can help. Please reach out, and our support will investigate your issue, and resolve it. Our app, in theory, can't make your add to cart button stop working. It also looks like the theme you are using is low quality, according to users reviews, https://themes.shopify.com/themes/boundless/styles/vibrant and it won't be surprising if it often bugs Best regards, Fbtrack team
March 6, 2020
Not working., I hate it Worst money 12312321321321321321312321343534534534523543253245324542354235342542354325
Dear store owner, Everything is working well with our app. You contacted our support and they have checked your store using the Facebook pixel helper, and everything was working fine. The only problem you had is that you had also added a Facebook pixel in shopify in addition to using our app, and this caused duplicate events, and our support advised to remove that. If there was another issue, it should have been very likely on Facebook side configurations or unrelated to our app. We invite you to get back in touch so we can help you further as you didn't offer us the opportunity to help you further investigate your issue, and invite you to consider removing your negative review as we are very helpful to our customers, and Shopify always rank us in the top 2 apps for Facebook pixels management due to a high percentage of stores keeping use of our app as long as their store is open. Also if you wish for a refund, please just contact Shopify and we will approve your refund Best regards, Fbtrack team
Dec. 22, 2019
Very useful app. It's pretty simple to use, customer support is really helpful they responded immediately to help me finish my set up correctly
Dec. 11, 2019
Best app for Facebook Pixels ever. It allows me to manage my pixels in my stores easily and effectively
Dec. 1, 2019
This is a great tool when you have multiple niches in your stores, and want to use a different pixel for each niche, but it's also helpful if you just wanna have back up pixels, and be prepared in case something happens to your pixel on Facebook side, and you can't use it immediately. I have been there, not a very pleasant situation
Nov. 27, 2019
I love this app! It allows me to put all my facebook tracking in place fast, it's flexible, and works very well for my store. Highly recommended
Sept. 6, 2019
Really simple to use and doesn't need any technical knowledge. Installing Multiple Facebook Pixels help you to get more data and its help to grow your revenue and sales.all that Optiapps they help me fast and with high efficiency, best pixel app I've ever used thanks Facebook Pixels App team
Aug. 13, 2019
I am completely satisfied with the app s features. In addition to using multiple pixels for your store, it allows you to manage pixels per products category (collection) so you can affect one pixel or more to specific collections and make tracking well targeted. Carry on guys hope to see more options in the near future.
Aug. 6, 2019
Well worth the price, easy to install and the support was helpful! A much needed pixel tool and I highly recommend.
July 16, 2019
Great app for Facebook pixels management. It allows adding backup pixels to the store, and to use different pixels for different collections. The interface is simple and easy to use. It's pretty much the best pixel app we found on the app store!
July 10, 2019
It make site getting error Can not track conversion Events Make website lower Do not install them in your website
Please get in touch with us and we will do all we can to resolve any issue you are facing. I wasn't able to find any support ticket about this. From past experience, a case where the error "Can not track conversion Events" might occur if the pixel added into the app has an incorrect structure, or there is another pixel app that has a pixel with an incorrect structure. One case we had for example is that there was a store that used another pixel app that left "ENTER_PIXEL" as the value of a pixel installed into the store, and this caused any additional pixels installed into the store to not work properly and the error mentioned above to be displayed. For the speed, please also let us know how the app makes things slower. we have made the app in a way that wouldn't have an influence on the speed of websites
July 3, 2019
stealing sales from Shopify. Bekaar app. 500 sales steal by this. completely nonsense app. Support is worst
This review doesn't make sense as no app can steal sales from Shopify. Your store easy-dealstore.myshopify.com doesn't have any product in it, and has never contacted support about any issue.
April 5, 2019
I recommend FBtrack, It's a must have for any Shopify store that uses Facebook ads. The app suits perfectly my needs and works very well
March 22, 2019
This app is great, I am happy about its performance. I use it with a free app to generate my product feed. All works like a charm.
March 4, 2019
Clean, easy to use, and does the job very well. It's a better alternative than some expensive apps when you only need to install backup pixels into your store