![FBTrack ‑ Facebook Pixel App for Shopify](https://cdn.shopify.com/app-store/listing_images/bbc6e12898eb39f2c7aed845733f2acb/icon/CKPcipCn9v0CEAE=.png)
FBTrack ‑ Facebook Pixel App
Multi pixel for Facebook pixel / Meta pixel & Conversion...
Rating
4.8
feedback
308
chart
#6,895
All reviews
Rating Breakdown
Feb. 18, 2024
no hay soporte, no toma todos los datos cuando convierte en tu web, nadie te apoya no hay chat ni soporte pesimo usen otra app perderan dias en campañas recopilando datos en vano
June 1, 2023
Very bad customer service and App as well! I wrote them twice without getting any reply or help from them! The App disturbed my tracking on Facebook and TikTok. Don't install it and be careful!
Dear customer, Our sincere apologies, we recently had some sudden issues with the contact form inside the app, and some messages were not delivered to our support team. the form is temporary hidden now inside the app. We wish to assure you that other than this, the core features of the app, and performance are constantly monitored, and faced no issue. Please reach out to us at [email protected], or by clicking on Get support inside the app https://prnt.sc/DurdGzWRlQxG or by clicking on "Send a message" from our app store listing https://prnt.sc/rNC26hu0efAX Regarding the fact that our app disturbed your Facebook tracking. If you use another app to install your Facebook pixels at the same time, this can cause issues with your tracking. Other than this, our app should not disturb your TikTok tracking. We will be happy to look into this
May 23, 2023
I need support but the contact form does not work and I can't find an other way to get in touch with the developers.
Hello dear customer, please reach out to us at [email protected]. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience
March 21, 2023
Ik heb de app perongeluk verwijder en kan deze nu niet meer opnieuw downloaden. Heel vervelend want ik wil ads launchen!
Dear customer, We understand from your review that you have accidentally removed the app, but couldn't re-install it again. We are very sorry that you could have experienced this issue. We couldn't reproduce this for other stores, but we have investigated your case in our side. Can you please just try installing the app again? If you still face any issues, please just get in touch with us, and we will be happy to assist. We will also be truly grateful if you could edit or remove the review Geachte klant, We begrijpen uit uw review dat u per ongeluk de app heeft verwijderd, maar niet opnieuw kunt installeren. Het spijt ons zeer dat u dit probleem heeft kunnen ervaren. We konden dit niet reproduceren voor andere winkels, maar we hebben uw zaak aan onze kant onderzocht. Kun je alsjeblieft proberen de app opnieuw te installeren? Als u nog steeds problemen ondervindt, neem dan contact met ons op en wij helpen u graag verder. We zouden het ook zeer op prijs stellen als u de beoordeling zou willen bewerken of verwijderen
Feb. 20, 2023
SUPER BAD EXPERIENCE WITH THIS APP. ALL LOW QUALITY EVENTS AND ASSOCIATION, MY REVENUE WENT VERY VERY BAD AFTER INSTALLING THIS! STAY AWAY FROM IT !
Dear admin, Thank you very much for you feedback. We are so sorry that you might have experienced an issue. We have, on our side, done the necessary verifications, and we find that all the features of the app are working normally, but we would love to investigate more. Can you please reach out to us? We wish to understand what you mean by low quality events, and association Our sincere apologies again for any inconveniences you have faced, and we kindly invite you to allow us to look further into this case. Best regards, Fbtrack team
Oct. 19, 2021
Many bugs (many pixels intalled and cannot remove them). Support does not exist anymore. Too bad it used to be a good app
Dear store owner, Our development team informed me that you faced problems due to using multiple Facebook pixel apps, and that they ultimately fixed the issue you were having. I assure you that everything is working well on our side. We are always monitoring our performance, and will be here to support you. Our sincere apologies for any inconveniences you have faced, and we invite you to reconsider your review if you wish Best regards, Fbtrack team
Dec. 29, 2020
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Dec. 20, 2020
What a nonsense app. I tried to delete it and asked support to delete all the code. Been waiting for ages and no support. Once you leave, they can't be bothered to give you any support. I have to go report this app to Shopify. Avoid this app. It's messing with my theme code.
Dear store owner, We are always here to support you including after you delete the app if necessary. You have contacted us on a Sunday, and you received an automatic response indicating that support is not available on Sunday, and we have gotten back to you on Monday at the beginning of our office hours (Screenshot: http://prntscr.com/w8et9a). For 99.9%+ of our users, there is no need to remove any code manually after uninstall. Nothing in the theme code will get messed up, and deleting the app will not have any effect on your store. In your case, you were using Gempages app which we don't integrate with, but our developer made extra efforts in order to add custom code specifically for you to make the app work for your pages using Gempages app. On Monday, our replies included showing you how to remove the custom code by yourself if you wished, and the option to allow the developer to do it for you, but we didn't hear back from you since then. You were happy with the support provided until last Sunday (Screenshots: http://prntscr.com/w8eqo5 and http://prntscr.com/w8erxl). We are unfortunately being rewarded for the extra custom coding to make the app work for your store by a negative review. You contacted us, and left your review outside the office hours indicated in the automatic reply. Our continuous support has nothing to do with whether you still have the app or not. We even reply to people who have already closed their store if they contact us. We hope that you consider removing this review as it's defaming, and hurting our app needlessly, and you seemed to have moved on since our replies on Monday. Best regards, Fbtrack Team
June 26, 2020
APP FAKE A SCAM THEY DIDNT EVEN BROTHER REPLYIN TO MY HELP EMAIL DOES NOT TRACK PURCHASE OR EVEN CONNECT DATA TO UR AD ACCOUNT WASTE OF MONEY AND TIME
Hello, our support replied to you, but your email showed up as Unreachable / Non existent once we replied. Please see screenshots : http://prntscr.com/tb0uht and https://prnt.sc/tb0q5b
May 22, 2020
Unfortunately we just have to refer to all the 1* reviews. We made the same/similar experiences. The issues we faced costed us a lot of revenue as the shop did not work properly and customers could not even place orders. @Developer, we do not need a feedback or strange excuse. Fact is, your app crashed an essential functionality for making business with our shop. UPDATE after receiving the app's developer feedback, as expected without apologies for what their app to our store, here a short update on our review. Yes we have used the app for a longer period without issues. The big trouble started when we decided not to waste our money with it anymore. After removing the app, the troubles started. Then we contacted the Theme developers and these great guys were able to resolve the issue. Here is a copy/paste of their feedback: "We were able to sort this out for you. It was an issue in a file called fbTrack.liquid that was added by an app". Errors can happen, it just makes a difference how to manage them...
Dear store owner, There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store Please delete this review, or reach out to us if you had faced a problem UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store Best, Fbtrack team
March 27, 2020
When I save a new pixel in this app it must corrupt another line of code because my add to cart button stops working on my website. very frustrating to fix. Theme: Boundless vibrant
Hello there, I checked and you didn't send us any support request so we can help. Please reach out, and our support will investigate your issue, and resolve it. Our app, in theory, can't make your add to cart button stop working. It also looks like the theme you are using is low quality, according to users reviews, https://themes.shopify.com/themes/boundless/styles/vibrant and it won't be surprising if it often bugs Best regards, Fbtrack team
March 6, 2020
Not working., I hate it Worst money 12312321321321321321312321343534534534523543253245324542354235342542354325
Dear store owner, Everything is working well with our app. You contacted our support and they have checked your store using the Facebook pixel helper, and everything was working fine. The only problem you had is that you had also added a Facebook pixel in shopify in addition to using our app, and this caused duplicate events, and our support advised to remove that. If there was another issue, it should have been very likely on Facebook side configurations or unrelated to our app. We invite you to get back in touch so we can help you further as you didn't offer us the opportunity to help you further investigate your issue, and invite you to consider removing your negative review as we are very helpful to our customers, and Shopify always rank us in the top 2 apps for Facebook pixels management due to a high percentage of stores keeping use of our app as long as their store is open. Also if you wish for a refund, please just contact Shopify and we will approve your refund Best regards, Fbtrack team
Oct. 24, 2019
The app is no more working as promised and we have lost a lot of money because of it. Highly disappointed with the experience. Rating it singlet star after 3-4 months of happy usage. The app has gone wrong since last month.
July 10, 2019
It make site getting error Can not track conversion Events Make website lower Do not install them in your website
Please get in touch with us and we will do all we can to resolve any issue you are facing. I wasn't able to find any support ticket about this. From past experience, a case where the error "Can not track conversion Events" might occur if the pixel added into the app has an incorrect structure, or there is another pixel app that has a pixel with an incorrect structure. One case we had for example is that there was a store that used another pixel app that left "ENTER_PIXEL" as the value of a pixel installed into the store, and this caused any additional pixels installed into the store to not work properly and the error mentioned above to be displayed. For the speed, please also let us know how the app makes things slower. we have made the app in a way that wouldn't have an influence on the speed of websites
July 3, 2019
stealing sales from Shopify. Bekaar app. 500 sales steal by this. completely nonsense app. Support is worst
This review doesn't make sense as no app can steal sales from Shopify. Your store easy-dealstore.myshopify.com doesn't have any product in it, and has never contacted support about any issue.