PH Ship Rate & Track for FedEx
Shopify FedEx Shipping App - Ship, Rate & Track
Rating
4.9
feedback
541
chart
#382
All reviews
Rating Breakdown
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May 23, 2023
We were using the app for some time and it was great until we started using several fulfillment locations. However, all pick-ups are done from the same place since it is an international shipment. Then we realized the app is messing up our inventory and the support team has no solution to that issue. Very disappointed that nobody from support even tried to offer some solution or workaround. We are currently looking for an alternative app.
Dear Eldar, I apologize for the inconvenience caused. Currently, our app considers the Default location you have configured as the fulfillment location. However, if you are using another fulfillment location, you have the option to select a different location before generating the label. I am pleased to share some exciting news with you. By the end of next month, we will be introducing a new feature in the PluginHive FedEx shipping App. This feature aims to streamline the label generation process for your Shopify orders. It will automatically select the appropriate Shopify fulfillment location for the order, instead of the Default location. In the meantime, while we prepare for the release of this new feature, I kindly request you to select a different location before generating the label if needed. If you have any questions or concerns, please don't hesitate to reach out to me. I am here to assist you. Thank you for your understanding and cooperation.
May 16, 2023
good service we appreciate the app assistance. No evaluation is required through the app. satisfied
May 4, 2023
Amazing app, and very helpful and responsive customer service. If you work with Fedex I strongly recommend it.
May 2, 2023
I looked long and hard for an app or service that could compute accurate shipping rates and found this one. So far so good - no more padding out rates by 30% to account for home delivery + declared value + ASR! Support is very responsive.
Thank you for taking the time to share your feedback. We're pleased to hear that our app helps you display accurate FedEx shipping rates at the checkout. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing PluginHive, and we look forward to serving you again in the future. Regards, PH Ship, Rate, and Track App Team
May 1, 2023
I like this app because they have the features that we need in order to come up with shipping strategies. It's very useful and they have responsive customer support.
Thank you for choosing our shipping app to help you with your shipping needs. We look forward to serving you in the future and continuing to provide you with the best possible experience. Best regards, PH Ship, Rate and Track App Team
April 28, 2023
It was a excellent explanation. plus a very kind humble person (keerthi). All my doubts are cleared . The shop is ready to go now
April 26, 2023
It's great app integrated with Fedex. The support rep was very nice as he helped me how to use the app very detail by zoom meeting. Appreciated!
April 20, 2023
Fast and helpful service! Sibi walked me through the process to understand how to use the app. It was very easy to generate a label in the app.
Thank you for sharing your feedback. We're happy to hear our team's overview of the FedEx app was helpful and simplified the process of printing FedEx shipping labels. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Regards, PH Ship, Rate & Track App Team
April 20, 2023
Manohar was very helpful! We couldn't connect our new fedex account correctly and he walked us through the necessary steps. Very happy!
April 20, 2023
Great Support - Keerthi has been fantastic onboarding our account. Thank you for your help and thank you for a great app.
April 19, 2023
Hey All, We just downloaded this app and it's extremely helpful. Customer service is great and the advantages to having this app are incredible. Please try on your Shopify store. Cheers!
April 19, 2023
We've used PH for nearly 3 years now. Everything has worked decently until a month ago when Shopify changed the way the report tracking numbers. Prior, Shopify would display a master tracking number if the order had multiple boxes. The customer would get 1 communication from PH. Now, Shopify reports individual tracking numbers which causes a massive change to the order screen. Even worse, it triggers PH to send out multiple emails to the customer. So, in my case if a customer orders 18 boxes of one of my products, they'll get 18 emails that the product has shipped with individual tracking numbers. Then, 18 emails that the order was delivered. I contact PH, even video conference and they have no fix - was told 3 months to possibly have a fix. I contact Shopify+ support and they state it's the 3rd party's job to fix these issues. Will need to find an alternative now.
We apologize for any inconvenience caused by the recent changes in Shopify's reporting of tracking numbers. We understand that the previous method of reporting a master tracking number for orders with multiple boxes was not a perfect solution, but it did work well for you in the past. While we are actively working on a permanent solution with Shopify, we suggest considering the following workarounds: 1) Consider the possibility of shipping the products in a single package instead of 18 individual packages. This may help reduce shipping costs as well. 2) Disable the email notification feature. Your customers can still access the tracking number from the order page. We hope these options can help alleviate the issues you are facing while we work towards a permanent solution. Thank you for your continued support and understanding.
April 18, 2023
Very kind and helpful! He answered all our questions and was really patient with us. We would use the service again.
April 12, 2023
Shashi Kumar He was able to solve all of our issues when we introduced FedEx One rate to our customers
Thank you for your feedback on PH Ship, Rate, and Track app for FedEx. We're happy to hear that our app was able to effectively address all your shipping needs, particularly with the introduction of FedEx One Rate to your customers. Please don't hesitate to reach out to us for any further assistance. Regards, PH Ship, Rate & Track App Team
April 11, 2023
Manohar was extremely helpful today. He was very knowledgeable and very patient with me. He was able to solve all of my problems quickly and also was able to explain why things worked a certain way and how to address my issue in the best way. Thank you guys for the great support. Keep it up.
Thank you for your review. We are glad to have assisted you and look forward to serving you again. Feel free to contact us anytime for further assistance. Thank you for your business. Best regards, PH Ship, Rate & Track App Team
April 11, 2023
Setting up was pretty easy by a representative that helped me. I will write another review after the first shipment has been sent out and delivered.
April 10, 2023
Integrated FedEx into Shopify well. So far so good. Support did a Zoom call to show me steps and make sure I knew how to process my orders correctly.
Thank you for sharing your feedback. We're happy to hear our team's overview of the FedEx app was helpful and simplified the process of printing FedEx shipping labels. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help. Regards, PH Ship, Rate & Track App Team
April 5, 2023
Sibi was super helpful. He hopped on Zoom and got my one rate connected in less than 20 min! I really found him helpful and the rates are correct on our store! The App was super easy to connect as well! than you!
Thank you for taking the time to share your feedback. We're pleased to hear that our team was able to help you in displaying accurate FedEx One Rate shipping rates at the checkout. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing PluginHive, and we look forward to serving you again in the future. Regards, PH Ship, Rate & Track App Team
April 3, 2023
We were able use FedEx one rate boxes with our account at the order checkout for fulfilling orders with this app
Thank you for taking the time to leave a review. We are glad to hear that you are using our FedEx Shipping app for streaming your shipping. We appreciate your business and look forward to serving you again in the future. Best regards, PH Ship, Rate & Track App Team
March 28, 2023
App works great! Customer Service responds quickly. Easy to use. I've had a great experience using this app.
Thank you for your positive review! We're happy that we were able to help you with printing FedEx shipping labels easily and fulfilling your orders using the right packaging methods. If you need any further assistance, please don't hesitate to reach out to us. Our team is always available to help. Regards, PH Ship, Rate & Track App Team