PH Ship Rate & Track for FedEx
All reviews
Excited to see all that this app does but ALREADY absolutely THRILLED a Shopify rep suggested it. Not having much tech experience, linking my FedEx account to get live quotes seemed a little daunting. I emailed PluginHive with the information and w/in less than 24hrs they integrated my account with FedEx! Although I'm still configuring the settings I am SO relieved to know customer service really exists for this app and is THE BEST!!! Thank you Keerthi!
Thank you for the kind words. We’re glad to hear that you had a great experience with our app and our customer support team.
Is there a way to rate more than 5 stars? The customer service team of this app is really beyond excellent! They've assisted me from the beginning to the end of the installment process; they patiently and efficiently answered all my questions! The app is also great! It meets all the requirements we're looking for and it exceeded our expectations! Awesome! :D
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you enjoyed our product and service.
This app has been working well for us since installation about 6 months ago. The support has been great, they helped me troubleshoot some issues that I couldn't sort out with tricky commercial vs. residential addresses and the services that we had setup to use.
Thank you so much for taking the time out to share your experience with the app. We appreciate it.
I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.
Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.
Great customer service! Helped me with setting everything up and got my account approved on the same day, couldn't be happier!
Thank you for the review. I’m glad you liked our app and service !
We ship thousands of packages monthly and this app handles the volume well. They are also very responsive with adding new features that we need (printing labels in advanced vs. waiting until the day-of) and helping us troubleshoot (even when it isn't their issue). Highly recommend!
Thank you so much. We are happy to know that you are able to seamlessly handle the shipping for 1000s of packages in a month with the the app and are able to generate labels in advance.
This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.
We’d like to thank you for taking the time to review our app and share your experience. Means a lot to us.
Great app to integrate with FedEx, The support is also a very helpful and fast response, keep the good work!
Thank you so much for the review. We’re glad the app is helping you in your shipping process.
Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported. Keep up the good work!
Thank you so much for the positive review. Thought I would let you know that FedEx does not allow Korean characters in a label. That is the reason the app does not.
Use is for our store and I think it works very well. Quick "auto generate label" function and never any hickups. Quick support as well. Very very good.
Thank you so much for your kind words!
A little challenging to figure everything out but so far working great for me. Keep up the good work guys.
We have a very urgent request concerning the transport module. The team of support has a very efficient glass transportation system. Thank you very much for your help and your professionalism. Great job. We are saving 200 dollars per month with you.
Good Support on implementation. Better support team and app works perfectly for fedex shipping partner.
Quick response time in answering my questions. The system is very user friendly when printing labels.
So far this app is amazing. Keerthi was amazing at helping me get it set up. I tried doing it by myself first, and that did not go well. She stepped in and had it done within a day. This app should streamline my shipping process saving me several hours each day.
We ship a dozen boxes via FedEx every day using our own account with discounts for flat rate Pak and Medium Box. We were copy and pasting addresses like crazy. This AP is amazing... it works GREAT! I highly recommend it and their service. I got stuck a few times and they helped me out within the hour.
This app integrates well with FedEx and the customer service is quick and competent. I was able to use the Saturday service feature to provide a better service.
Great app! Super fast response time with their support as well. Really impressed with how fast they got back to me.
Amazing customer service! Reactive and helpful :-). The app is also easy to use and very effective
super helpful. couldn't figure smth out and they offered to do a zoom call with me within minutes. highly recommended for your order fulfillment needs.
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