PH Ship Rate & Track for FedEx
Shopify FedEx Shipping App - Ship, Rate & Track
Rating
4.9
feedback
541
chart
#451
All reviews
Rating Breakdown
Review RSS Feed
Feb. 1, 2024
Awesome Customer service, Thank you so much for Sibi Firoz. Easy to use app. Automatic label generate works amazing !!! Strongly recommend !!!
Jan. 31, 2024
Simple product to use that helps us move fast. Excellent customer support, very responsive and helpful. Highly recommended!
Jan. 30, 2024
I had the pleasure of working with Sibi! He was extremely helpful and answered all the questions before they were asked! The APP is amazing and will make our life much easier!
Jan. 29, 2024
Manohar was very helpful and took his time to explain the app to me in detail. Thank you very much for your great customer service.
Jan. 29, 2024
Touseef was very helpful in walking through setup of the app. 5 star for him. The app is easy to use and lets us take advantage of our lower FedEx rates in a basic and easy to use process. Wasnt able to set up more complex automations so I'd give the app a 4 star. Overall 4.5 average which rounds up to 5.
March 13, 2024
It has a lot of bugs and is missing a lot of functionality. The customer service is pretty good and responsive but they can’t always fix the problem.
Jan. 24, 2024
Customer service and setup of PH ship has been great. I have avoided costly mistakes thanks to the team.
Jan. 22, 2024
Sibi from tech support was very helpful and resolved our issues quickly, Thank you PH!
Jan. 22, 2024
One of the most important aspects of any app is SUPPORT. There are a lot of items to interact with on this app, but the team provides amazing support and help. I am very pleased!
Jan. 17, 2024
We've used this for several years now as our go to app for Fedex LTL freight rates. Never disappointed. Customer service is amazing and was able to rectify any issues with rates showing on checkout within minutes of a zoom call. Definitely recommend
Jan. 16, 2024
They still charge my money after uninstalling
Dear Ukrainian Smokehouse Team, We're sorry to hear about the issue with charges after uninstalling the app. [Background] Shopify manages billing and payment for the app, including the free trial period. Charges are automatically applied right after the 15-day trial period ends. Upon reviewing your case, we noticed that you installed the app on Dec 23rd, 2023, and uninstalled it on Jan 8th, 2024. The charges occurred because the free trial ended on Jan 7th, 2024. According to Shopify's policy, if the app remains installed after the trial ends, charges apply. In your situation, the app was still installed after the trial ended and was uninstalled on Jan 8th, 2024. Despite this, we take full responsibility for this situation. We've processed a refund for the charges you mentioned and hope this solution meets your satisfaction. If you have any more questions or concerns, please feel free to contact us. Regards, PH Ship, Rate & Track for FedEx App Team
Jan. 9, 2024
Sibi Firoz was very helpful and clear with the help! Quick to respond and clear about the answer to questions. App is easy to use. The FedEx label generator is easy to use as well. We went over the details on formatting the name on the Shipping Label and verifying the the Rates reflect the FedEx account connected through the app.