FetchApp

Oct. 24, 2023

We've been using FetchApp for a long time and we've had no issues. It's incredibly easy to manager and add new products. You also get total control of setting the number of times a product can be downloaded, cancel orders or resend orders. I'd happily recommend it!

Sept. 7, 2023

Awesome app and very easy to manage for our shop

July 19, 2023

We've been using Fetchapp for over 10 years. We have over 1,000 downloads almost every day and Fetchapp has been very reliable and easy to use. Support has also been helpful and responsive when needed.

Oct. 27, 2022

I have used this app very successfully for the past 2 years without problem. However over the last 48 hours I struck a problem uploading files - FApp told me the files were successfully uploaded and I went ahead and attached them to my products - without any warning that the files were "created" but not in fact "uplpaded". So when I sent the email out with the updated files (to over 300 customers), they were unable to download because the files were not there. FApp told me the problem was the browser at my end. I cleared the settings of all browsers without luck. I then got our IT guys involved (at $$) who also could not upload using their computers. Long story short after 2 days FApp tells me it was a naming issue (I had "+" symbol in the name). My very first ticket I asked if it was a naming issue and this seem to be ignored. In the mean time I had some very frustrated customers and FApp seemed to have no sense of urgency re my issue. Good app but poor customer service (particularly untimely) in times of need.

May 19, 2022

The app was working fine for 3 months even though the GUI design is sloppy and looks old, but now suddenly does not deliver the license key to my customers or shows new orders in the order section. I've been dealing with all and sending everything manually because it just stop working. Also today I found that I can not login to my account with them. Whatever is going on if they fix it, I get back to using it but for now, I when with the competitor.

March 17, 2022

I'm just in shock! I have been using this app for 3 months without any problems. But yesterday, emails to my customers just stopped being sent. And I can't log in to the app. FetchApp writes that my store does not exist. I'm terrified, my customers are waiting for their order! I sent about 5 messages to tech support and they are silent! I It was 2GB of content now just evaporated!

Feb. 23, 2022

We have used this app for about 10 years now for our software publishing company and have been extremely pleased with the function & support of this product. Very highly recommended.

Feb. 11, 2022

App is well worth the money it costs. When I accidently delete a file off my computer it's nice that I have a backup aka this app. The only thing I wish could be different is to be able to add files to it while in the Shopify app and wish my customers could get a download all feature in their email links when their order has multiple digital orders. I did have an issue and they had great communication.

Feb. 4, 2022

Superb app in every way. Maybe even better, the customer support is outstanding - very attentive, friendly and always helpful. Highest recommendation: A++!!!!

Jan. 26, 2021

Really amazing app, helped me a lot with shipping my digital products and license keys, the support team is very helpful and quick to respond, would definitely recommend giving it a shot.

Nov. 13, 2020

I use this app to sell hundreds of digital products on my shop. I really like how it works, it's very smooth and easy to use. Customer service is awesome.

Aug. 12, 2020

We are using Fetch to send out redemption codes for a 3rd party services we are selling online and it has saved us hours of daily manual work by automating this process for us. Shopify integration is A+ and the Fetch support team is simply amazing. If you are selling digital products or like us, need to send your customers codes by email after they purchase digital services, Fetch is what you need.

July 7, 2020

If you need digital downloads for your products... this is the app to do it. It has everything that you want.

April 20, 2020

Amazing app. Works with multiple files in one product that was exactly what I needed. Works flawlessly.

July 8, 2019

I have only started using this app on Saturday evening and allready had a big respsonse to our download, I have been delighted with FetchApp, I had a wee issue but they have resolved this and I now know where to go if this happens again. Totally brilliant. I went for 50mb package. Definately gets 5 stars from us.

Feb. 14, 2019

App does what it says it does. Easy, reliable and reasonably priced in my opinion. User interface etc. could be prettier, but that doesn't really matter in terms of our experience with the app.

Feb. 7, 2018

I have mixed feelings about this app..so much so that this is the first 3 star review I've made. When the app works it does an amazing job! Here are the pros of fetchapp; -It's free unless you need to use their storage. We do not need much storage so this has been the cheapest option so far. -The app tells you if you have duplicate licenses within a single product. While most apps have this feature, I still consider this a pro. -Importing and syncing products to your website is super easy. -Customer Support has been helpful in the small number of times we have needed some assistance Now here are the cons -Removing licenses from a product is super tedious...unless you delete that product from fetchapp. -There is no option to select how many license keys are distributed per order. -Downloads are limited to 100 licenses per order. This is a HUGE issue for me. Some orders have contained as many as 1000 licenses. It is a major pain trying to remove the licenses from the app and manually send them to the customer. This was a deal breaker. -Down times for the app were more common with fetchapp than it has been with other applications we have used. -We used a custom email template to take away all of the unnecessary clutter this app comes default with. Sometimes the email template doesn't work like it's suppose to. All of the blame can't fall onto fetch app..but the preview of the template should do a better job of being consistent. Basically, sometimes it works and sometimes it doesn't. How convenient... -This app just like every other app is designed with all digital downloads in mind. Sort of a universal fit to it. This works great for most businesses..However, if you need an app strictly for license keys (and not an actual download like a picture or music) well good luck finding one that works efficiently. So to summarize - This app may or may not fit your needs. While it isn't a bad application, it is not what we need in order to operate this business efficiently.

Feb. 28, 2017

One of the best apps on the marketplace for our business, we have been using it now for for a few years without any issues.

July 19, 2016

Excellent. I don't have to do a thing when a xustomer orders and it all runs so smoothly. No problems over the 2 months I've been using it and I deal excusively in pdf downloads.

June 20, 2016

Great when it works but beware, in the month I've been using this app it has twice had an 8hour outage resulting in customers not receiving their download links. The outages have occurred out of regular office hours and it seems there is no-one in the Fetch App office to either monitor the system or respond to support tickets making me wonder why "support staff on call 24/7/365 to ensure best performance" is listed on their website under the features list. I understand that technology breaks but who can afford to wait until someone rolls into the Fetch office to fix a server issue that occurred after 6pm the previous day? Again, great app when it works but if you use this app be prepared to stay up all night manually sending download links to your customers or set-up a revised order confirmation warning customers of a delay in the delivery of their download links. Currently seeking an alternative download app.