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Hi Phera Lab Store admin, I sincerely apologize for any inconvenience you may have experienced. I’d like to take a moment to clarify your concern. Upon review, I can see that your account was in the billing cycle of April 23, 2026 – May 23, 2026, during which charge was applied. Although the app was removed on April 26 during this billing period, the charge remains valid as it was generated at the start of the billing cycle. In line with Shopify’s policy, charges for recurring app fees begin once the app is approved and continue at the start of each billing cycle. This means that even if an app is uninstalled shortly after installation, a charge may still appear due to the billing timing. Uninstalling the app prevents future charges, but it does not cancel any charges that have already been applied to the current billing cycle. We strictly follow Shopify’s billing policies, and you can find more details here: https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges We sent you multiple emails but still have not received any reply. Kindly reply to us at [email protected] for further assistance. Thank you for your understanding, and I look forward to hearing from you. Best regards, Julie Fether Support team

Dear amour.com.bd store admin, We’re very sorry to hear about your experience and apologize for any inconvenience caused. This is not the level of service we aim to provide. We would appreciate it if you could share more details about what went wrong so we can better understand the issue and improve our service. Please feel free to contact us directly at [email protected] so our team can assist you further and work toward a resolution. Best regards, Fether Support Team

Dear Sarava.in Store Admin, We sincerely regret any confusion or frustration you may have experienced. The Free plan provides access to limited features, while the Premium plan unlocks the full set of features and functionality. If you would like to explore all available features, you can use Premium plan at any time. Best regards, Fether Support Team

Hello there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.

Hi there, We sincerely apologize for any inconvenience you may have experienced. Upon review, it seems that you haven't contacted our support team regarding your concern. Could you please provide more details about your current issue? Any error messages and/or screenshots would be greatly appreciated.

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Fether Team

Dear iPulse store admin, We sincerely regret any confusion or frustration you may have experienced. Please allow me to clarify how our current pricing structure is designed. I would like to kindly clarify that Fether currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further. Best regards, Fether Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Fether Team

Hi there, We sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Fether Team

Dear Electric Scooter Shop store admin, We’re sorry for any inconvenience. Currently, bundle collections are supported only within the same collection. However, you can still manually select products or use our AI recommendations to suggest related items such as locks and accessories alongside bikes. We understand your use case and agree that cross-collection bundles could be valuable. We will forward your feedback to our product team for consideration in future improvements. Best regards, Fether Support Team

Hi there, This is Dan from Fether Support Team, and I am so sorry for the inconvenience caused to you. As we recommended previously, and since we did not receive a response via multiple support tickets, please ensure that all active discounts created by our app are deactivated to avoid potential financial loss before removing the app. For optimal results, we suggest unpublishing all bundles, as this will enable our app to deactivate them automatically. You can find this information in the "Discount" section of the app for your reference.

Hi there, As we discussed via email, I wanted to let you know that the feature request you mentioned has been added to our development roadmap. We are actively working on it and aim to include it in our next version release. Your patience and understanding are greatly appreciated. Best regards, Fether Team

Dear Pinta Me Mais | Roupinhas Para Pintar store admin, We’re sorry for any inconvenience caused. To help us better assist you and guide you step by step, could you please reinstall the app and let us know once it’s done? Our support team will then be happy to help you further and ensure everything is set up correctly. Thank you again for your support and understanding. Best regards, Fether Support Team

Dear My Store admin, We’re sorry for any inconvenience and frustration you experienced while using the app. For bundles, you can freely select multiple products within a bundle based on your preferences. Regarding pricing, we would also like to clarify that we currently do not have any plan priced at $99/month. If there may have been any confusion or unclear information displayed, please let us know and we’ll be happy to clarify the available plans for you. Best regards, Fether Support Team

Hi there, We're genuinely sorry to hear about your negative experience. We strive to offer excellent support, and your feedback will be instrumental in helping us enhance our support services. If you have specific details or suggestions on how we can address these issues, please feel free to share them. We're committed to making necessary improvements and ensuring a better experience for our users. We look forward to hearing back from you.

This is Dan from Fether Support Team, and I am so sorry for the inconvenience caused to you. Since you haven't contacted our support team regarding this issue, could you please provide more details about your current situation? Any error messages and/or screenshots would be greatly appreciated.