Uploadly ‑ File Upload
File Upload - Let customers upload files to order (Shopify)
Rating
4.7
feedback
104
chart
#914
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
9%
-
Less than a month
34%
-
Less than a year
47%
-
More than a year
7%
Reviews Summary
The reviews for the Uploadly Shopify App are overwhelmingly positive, highlighting the excellent customer service and support provided by the team. Users appreciate the quick responses, knowledgeable support staff, and willingness to go above and beyond to resolve any issues. The app itself is praised for its functionality, ease of use, and effectiveness in streamlining operations for online stores. However, there are a few negative reviews that mention concerns about pricing structure and lack of flexibility in pricing negotiations, which left some users disappointed and looking for alternatives. Overall, Uploadly is highly recommended for its seamless file upload process and exceptional customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 31, 2025
Ich kann Uploadly nur wärmstens empfehlen! Die App funktioniert problemlos und bietet eine tolle Lösung für meine Bedürfnisse. Besonders hervorheben möchte ich den exzellenten Support. Im Gegensatz zu vielen anderen Services, die nur mit KIs arbeiten, bekommt man hier schnell und kompetent Hilfe von echten Menschen. Das hat mir enorm viel Zeit und Stress erspart. Einfach klasse, wenn der Support so zuverlässig und hilfsbereit ist. Absolut empfehlenswert!
March 29, 2025
Super fast response and always resolves my issues immediately, very grateful for the help and highly professional
March 17, 2025
The app was working well on the free plan. Absolutely deplorable though that when I reached the max amount of use on the free plan there was no notification or indication the upload field disappeared from my store. I had no idea why store visits were high and sales were low, until someone reached out. No idea how many sales I missed out on because there was no way for me to know... Awful.
Thank you for your review. We were a bit surprised by your feedback, as we always notify our users when they reach the plan limit. A notification is sent via email to the main account, and additionally, a large red banner is clearly displayed within the app. You chose the free plan, fully aware that it comes with a 20-file limit in total. By selecting this plan, you agreed to it's terms and conditions. However we really appreciate your thoughts.
March 17, 2025
I had some technical issues setting up the app, and the support team went above and beyond to help me out. They were quick to respond, super knowledgeable, and made sure everything was working perfectly. To top it off, they even gave me a special offer to compensate me for the trouble, which I really appreciated! If you're looking for an app with excellent customer service and a team that truly cares, I highly recommend this one.
Thank you so much for taking the time to leave such a thoughtful and detailed review! We’re absolutely thrilled to hear that our support team was able to assist you effectively and that you had a positive experience with us, even though things didn’t go perfectly right from the start. Technical issues—especially during setup—can be incredibly frustrating, and we completely understand how valuable your time is. That’s why we always strive to provide fast, reliable, and above all, human support that doesn’t just solve problems, but actually makes you feel heard and taken care of. Knowing that you felt supported and well-guided throughout the process means the world to us. Our team works hard behind the scenes to make sure our users feel empowered when using the app, and your kind words are a huge encouragement. We believe in not only fixing things but also in building real relationships with our users. If you ever run into questions, ideas, or feedback in the future—big or small—please don’t hesitate to reach out. We’re always here to help, and users like you are the reason we keep improving every day. Thank you again for your trust, your patience, and your incredibly kind words. We’re lucky to have you as part of our community. 🙌
Feb. 28, 2025
The app works great but the support is also very good!
Thank you so much for taking the time to leave a review – we truly appreciate it! We're thrilled to hear that you're enjoying Uploadly and that it's helping to improve your workflow. Please know that we're always here for you. If you ever have any questions, run into issues, or simply want to share feedback, our team is just a message away. You can easily reach us via the Live Chat directly within the app, by submitting a support ticket, or by emailing us at: support@inspon-app.zendesk.com. Your experience means a lot to us, and we're committed to making sure you get the most out of Uploadly. Thanks again for being part of our community! 💚
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