File Upload & Image ‑ Uploadly
The reviews for this Shopify app are mostly positive, highlighting the excellent customer support provided by Pascal and the team. Users appreciate the quick responses, helpfulness, and effectiveness of the support team in resolving technical issues. The app itself is praised for its functionality, ease of use, and seamless integration with Shopify stores. Customers mention that the app works well for their businesses, allowing easy image uploads and customization options. However, there are a few negative reviews focusing on issues like pricing structure, lack of notifications, and dissatisfaction with customer support relying on AI chatbots.
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I really like this app. Never had any issues. Pascal was incredibly helpful in solving a tricky technical issue with our photo upload button on Shopify. The problem involved a custom code workaround with our box builder app, and Pascal worked through it thoroughly and communicated clearly throughout. Really appreciated the support - thank you!
Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers. I was thinking of upgrading to the paid plan, but now I'm uninstalling it and never recommend it to anyone!!!
Hello, it looks like you used the Shopify Sidekick which is the only AI Chatbot. If something didn’t work as expected or if anything was unclear, we’re always here to help via email or Live Chat. You can reach our support team anytime via the live chat button — and you can create an email ticket! I have attached here the screenshot where you can find the support channels on the app: https://drive.google.com/file/d/10phvHvn95owoWaz3PsZmWQ0UWasnek9c/view?usp=sharing Please get in touch with us, we would be happy to help you out. You can simply write us an email to: [email protected] Thank you for your time and understanding!
Pascal von Team Uploadly war sehr zuvorkommend und hat mir bei allen Fragen geholfen. Ich bin froh diese praktische App nutzen zu dürfen und empfehle sie weiter!
Been using the app for a couple of years now. Works great with no issues.
This has been wonderful for my business and I haven't had any issues come up. The customer support is wonderful and I would recommend it to any business owner!
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