Rating

4.7

feedback

89

Reviews

chart

#6,031

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    25%
  • Less than a day
    13%
  • Less than a month
    33%
  • Less than a year
    24%
  • More than a year
    6%

Reviews Summary

The reviews for the Findify Shopify App are mixed, with both positive and negative feedback. On the positive side, users praise the app for its excellent customer service, functionality, search capabilities, and responsive support team. Many users find the app easy to use, customizable, and a significant improvement over Shopify's built-in search function. The free plan and pricing structure are also highlighted as attractive features. However, on the negative side, some users express concerns about the high pricing for certain plans, difficulties in contacting the app developer, glitches, and issues with uninstalling the app completely from their store. Despite these drawbacks, the majority of reviews are overwhelmingly positive, emphasizing the app's effectiveness in improving search results and customer experience.

Highlights

Positive customer service and responsive support
Effective search functionality and customization
Mixed feedback on pricing and difficulties in contacting developer

Rating Breakdown

  • 5
    92% (82 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (5 ratings)

Reviews with Text

  • 100% (89)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 6, 2024

Suddenly stopped updating products in the store. Makes me want to question my decision of choosing Findify

Using app

About 1 hour

Total reviews

4

Average rating

3.0

5 / 5 Share

March 25, 2022

Findify provides the best customer service hands down. They are very responsive and prioritize all of our requests in a timely manner. We are more than satisfied with this app.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Very functional app for search and search. The team is highly responsive with both on-boarding and ongoing support.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking your time to write a lovely review! And don’t hesitate to get in touch if you need any additional support, we will be happy to help! Best regards, Catherine

5 / 5 Share

Nov. 15, 2021

Love this all in one merchandising solution, great search functions, automated category listing merch based on metafields rules, product recommenders.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the great review and for taking the time to share your experience! Please let us know if there’s anything else we could help you with in the future. And feel free to check our blog on https://www.findify.io/product-updates.html for more product updates. Kind regards, Catherine

5 / 5 Share

Feb. 6, 2020

Findify has helped our store's search function tremendously. Their team is super easy to work with, responsive, and insightful. Their tool is constantly improving and updating to fit our store's needs.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the fantastic review! We really appreciate you taking the time to let us know about your Findify experience. I will pass your kind words on to the team as I’m sure they will be delighted to hear them. It’s also great to hear how happy you are with your new search function. This is our most popular feature, actually, and as it is customizable we always love to see the end product, after our team has tweaked it to suit the merchant. Yours does indeed look great! If there’s anything else we can help you with, please don’t hesitate to let us know. We have a chatbot function on our website www.findify.io, and we also offer support via email, on yourfriends@findify.io. Kind regards, Kelly

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more