Magna Clothes review for Fit Quiz: Size recommendation
March 4, 2025
Don’t use this app, is just a scam and terrible customer support . Let me explain in detail what happened because, apparently, I can't reply back(so i will include my answer here), and it’s unfair for you to make false claims. First of all, we are not talking about a $20 subscription—I received a much higher bill, which included unexpected expenses. Naturally, I was frustrated to find out that I had to pay for something I no longer wanted. And quite frankly, I don’t care if I received orders through your app—if I have to give all my earnings back to you due to hidden costs, it’s simply not worth it. Your pricing has become unreasonably high. I also reached out to Shopify’s support team, provided them with all the necessary screenshots, and explained the situation. Even they agreed that your billing practice was unfair, but they couldn’t do much about it since it depends on you. I initially continued using your app because the prices were reasonable, and I was actually enjoying it. However, when I received that bill, I was shocked by the unexpected charges. So don’t try to twist the situation to make me look like the bad guy, and certainly don’t accuse me of "threatening" you. I have every right to leave a negative review if I am dissatisfied with the service. I’d like to continue this conversation and finish it here, as I have more important things to focus on than arguing with liars. My bill did not come to $20, as you keep claiming—it was significantly higher. I’ve already shown the full details to Shopify support, and they confirmed that they will take action on the matter. It’s unhelpful to focus on the way I’ve expressed my concerns when, in reality, my frustration is entirely justified. The costs increased beyond my expectations, and despite my desire to cancel, I still ended up having to pay an amount far higher than anticipated. It seems easy to point fingers elsewhere and repeat the same responses, but I am telling you clearly that my bill was much higher, and that is the issue at hand. I would appreciate a more honest and constructive response moving forward.
This review is not made in good faith. You reached out to our customer support team demanding a refund (nearly a week after your monthly subscription was renewed) and threatening to leave a bad review if we don't give the refund. You provided a screenshot of the invoice with the $20 subscription charge – as per our pricing terms (that have not changed in the last 2 years). All our billing is done via Shopify Billing API and terms of the subscription must be approved by a shop, when subscribing. In your case, the subscription was activated and agreed upon 3 months ago, in December 2024. When our customer support manager explained the charges and how Shopify Billing API works, you threatened a legal action (over a $20 subscription) and proceeded to repeatedly use foul language and insult the manager. At this point, the support manager closed the conversation. This all despite us offering to help you re-integrate the app (to use for the remainder of the paid subscription period) and the app functioning without any issues. You used the app for 3 months and it had positive impact on the business: - 27% of your orders were made with the recommended size - the sales conversion was 241% higher with the recommended size It's not correct to say that our pricing "became unreasonably high" and that the "prices were initially reasonable" when our pricing has not changed at all. We work hard on improving our app but it is not OK to treat the customer support team in such way – we will not be tolerating conversation, where our team is insulted and cursed at. It is also not OK to demand a refund and threaten the team with a bad review.
