Fit Quiz: Size Recommender
The reviews are overwhelmingly positive, with many merchants praising the app’s ease of use, quick setup, and strong impact on conversions and return reduction. A recurring highlight is the support team, especially named staff members, who are described as responsive, proactive, and willing to help with setup, customizations, translations, and troubleshooting. Several reviewers also value the app’s fit quiz functionality, monthly reports, and ability to integrate cleanly with Shopify themes while remaining intuitive for customers. The negative feedback centers on billing concerns, pricing, and support limitations. A few reviewers report dissatisfaction with usage-based charges, expensive plans, and billing practices they felt were unfair or unclear. Others mention issues such as limited weekend support, language/localization challenges, and some setup or layout customization difficulties. There are also a small number of product-accuracy complaints, suggesting the sizing logic may not work equally well for every use case. Overall, the app is seen as effective and well-supported, but pricing and billing transparency are the main pain points.
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Very helpful team who worked very efficiently to help us implement Fit Quiz for our product launch. Happy with how its working so far!
Easysize do not operate in good faith. Disappointed with how EasySize handles billing. We escalated beyond support and still got nowhere. For a tool aimed at Shopify businesses, the customer care around renewals is a real red flag. Would not recommend based on our experience. Save yourself and don’t touch this app. I've now seen other reviews relating to the same thing. Wish I saw this beforehand. Stay away from the app
Thank you for sharing your feedback. Our team has been in direct communication with you to address these concerns. We also contacted you before the annual plan renewed but did not receive a response. The plan renewed under the agreed terms, and the app remained active for several months before you requested a refund. During this time, we also provided additional services at no charge to support the account. We couldn't approve a full refund for the extended usage because of the timing and the agreed billing terms. All charges followed the billing agreement accepted for the account. We understand this wasn't the resolution you wanted. If you would like to discuss the account history further, our support team remains available.
Really recommend both the app & the developer / support team behind it- we've used this for a number of years and we've been really impressed with how well the app works for us and how user friendly it is.
Amazing customer service. Julia is above and beyond. This is what is needed to keep apps alive. We can basically create most with AI now, but if the app is cheap and customisable, even with own vibe coding making it difficult, then I stay. And I stay. Most apps I delete now. Some are complicated and must wait, but this app is awesome for our complicated set up. Good job.
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