Fit Quiz: Size Recommender

Thank you for sharing your feedback. Our team has been in direct communication with you to address these concerns. We also contacted you before the annual plan renewed but did not receive a response. The plan renewed under the agreed terms, and the app remained active for several months before you requested a refund. During this time, we also provided additional services at no charge to support the account. We couldn't approve a full refund for the extended usage because of the timing and the agreed billing terms. All charges followed the billing agreement accepted for the account. We understand this wasn't the resolution you wanted. If you would like to discuss the account history further, our support team remains available.

Thanks for your feedback, and we're sorry to hear this didn't work out for you. When you reached out over the weekend, our team replied within half an hour in live chat and followed up by email, though that email bounced back and we didn't hear from you. Our records show the app was used for about 20 minutes, which is normally enough time for shops to configure and launch it, so clearly something went wrong here and we'd like the chance to help fix that. To clarify the other points in your review, you were on a free trial and were never charged. If you did see any charges on your account, we'd welcome the opportunity to review them and resolve the matter right away. On languages, Fit Quiz supports 20 languages, all of which can be accessed and configured directly in the app under Design → Translations, so no separate setup is required. We take customer feedback seriously and are happy to get everything properly set up on your website.

We take pricing concerns seriously, and we also want to ensure you are getting ROI from using the app. Fit Quiz operates on a flat base plan paired with a 15-cent fee per add-to-cart recommendation, which is detailed during setup and approved through Shopify's billing system. We never apply charges outside of what a merchant explicitly approves in their admin or after the cancellation. We tried to contact you to offer a partial refund in good faith, but your email bounced and was inactive. Please reach out to our team if you have any remaining questions about how we calculate your usage metrics and to review the dashboard performance you benefited from while using the app.