Flits:Customer Account,Rewards
Customer Account Page, Loyalty program, Wishlists & more
Rating
4.8
feedback
641
chart
#1,179
All reviews
Rating Breakdown
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Jan. 8, 2024
This app is slowing down my website. My speed score went from the 70s to the upper 30s with Flits enabled. I looked at their 5-star reviews to find other websites/stores that use this app, ran the sites through a page speed tool to see if it had a similar affect on other websites that use it. The page speed tool I used has a place where you can see everything that loads when you visit a website, these sites I checked from the 5-star reviews do not have Flits on their page load map but my website does. Not sure how they managed this as the Flits code on mine is very prevalent on the map.
Sept. 26, 2023
DO NOT USE. if you need account authentication at all whatsoever, this app completely blocks reCAPTCHA from working. Per shopify customer support --> "When reCAPTCHA v2 is engaged, the customer is referred to the 'Challenge' page. This page is not hosted in Shopify theme files or Admin - it is provided and managed by Google. Once the challenge has been successfully completed, the redirect looks for the customer account page. In this case, it looks like when that page is blank the fallback is to route back to the customer account login page. I have also confirmed that other third-party customer account apps have a similar issue with v2 redirect. The problem is that Google's reCAPTCHA challenge page overrides the app's redirect settings, looks for the .liquid it is expecting, and then loops back to the login page. You can consider customizing the customers/account.liquid file, instead of using third-party apps to provide your customer account features. Or, you may be able to request a custom version of the customer account apps that can be recognized by the reCAPTCHA challenge page redirect. Google does offer development documentation: Google Dev Support : reCAPTCHA Developer's Guide / Verifying the user's response." This issue created over 1000 fake accounts and took heavily involving shopify plus customer support to rectify. This app in general is not good. Very limited customization, almost nothing in custom CSS. Not only that but there is a lot better apps for the money that do not cause the recaptcha issue. Ditch this app and go with something else.
Hello Entrepreneur, Your feedback is valuable to us, and we dropped the actual reason for this issue over the mail. I hope this message finds you well. I want to extend my sincerest apologies for the recent experience you had with Flits. We understand how frustrating and disappointing it must have been for you, and for that, we are truly sorry, but please review the below points. 1 - Regarding Captcha -I deeply reviewed your point but honestly, the Login/Signup page and it's a related process (Including Re-Captcha) is not from Flits' end, it is from Shopify's end and Flits is unable to control the same page, and process due to this, but still our tech team will help you for all feasible way, we can discuss with Shopify as well. 2 - Regarding the Customisation CSS - Yes, regarding customization CSS, we will be glad to improve as per your brand color and other requirements for sure, please share with me. I can assign a dedicated developer to fulfill your requirements. So, if you can spare some time for us, then we would like to invite you to a meeting call so that we can discuss the remaining points and try to help you better. So, if you are available then please share a time slot for any day you are available. Awaiting your response. Please connect at [email protected] Thank you Flits
Sept. 8, 2022
nicht weiter zu empfehlen nach dem entfernen hat sich die app überall im code verteilt muss mühselig im code rausgesucht werden und gelöscht werden !!!!
Firstly, we really apologize for the inconvenience which has been caused. However, we also appreciate you bringing this to our attention since we are always looking for ways to improve our App. We would like to kindly let you know that we have already fixed the code-related issues by removing it from your store on High Priority that too on the same day and now everything should work smoothly. We really appreciate your constructive criticism that allows us the opportunity to look into it and improve from the current Standpoint. Also, we have tried to connect with you on the same day and took followup over multiple channels (Via Facebook, email, etc) but we have not heard back from you till date. So, if you can get back to us at ([email protected]), then that will be really great for us. And we already provide single click option to remove code, learn more: https://getflits.freshdesk.com/support/solutions/articles/33000261891-how-to-remove-code-flits-account-page-setup-from-a-particular-theme- We would appreciate the opportunity for a second chance. We would also like to talk to you about this to ensure that we take all the necessary steps at providing you with a better experience that we are highly known for.
April 17, 2024
Not recommended, they charge you for everything, very expensive. If you surpass the total customers, they will not warn you, so the features dissapear. They charge you more and more every time you surpass limit customers. It is a method to hold you with the app definetly. Do not use this app or they will catch you forever.
July 27, 2019
Don't be mislead by the "Free" plan. It's literally useless! You can't do anything at all with it. All the features are add-ons. Store Credit is $10/mo, Wishlist is $5/mo, Social Login is $2/mo, Advanced Dashboard is another $5/mo. Every single function is an ala carte add-on even if you chose the most expensive $10/mo plan you still have to pay for all the add-ons for the app to be of any use. Very misleading! Wish I could give this ZERO stars!!
May 15, 2019
Useless app that hardly works, support is not existent. Do Not Recommend at all for any one interested!
We're sorry to hear you're experiencing issues with our app. We have attempted to get in touch through the mail from live chat but you missed it. Please review your mail, I have sent with our all conversation screenshot. As well you have rejected our store access request. We will try again. As well as you missed to update add on which feature you are looking for. I will help you with that. Please get back through the mail.
Dec. 5, 2018
Bugs should be this app not flits. It takes support 7 years to reply, sadly 7 years is yet to complete. Most ridiculous CS I have ever had to deal with. Wasted my money and time.
Nov. 19, 2018
While this app seems useful, uninstalling per their directions did not totally uninstall it. I had to restore my website because it still had the flits customer account page all messed up... Beware if you don't know how to clean this kind of thing up, you will be paying someone to uninstall of their code to get your website back to normal
Sept. 18, 2018
Had a horrible experience with this app and this app caused our website to crash, which we only figured out because Shopify team had to look into the issue and discovered the app was causing our website to act crazy so immediately uninstalled it. Was promised I'll have my money refunded back to me by Flits and never received the refund. Bad customer service, shady and lack of communication.
Aug. 30, 2018
False advertising is all over their page. First, they say they have a 30 day free trial. They do NOT. Pricing says $5-$10 based on customers. Description makes it seem like there are a lot of features. The base plan with the advertised price has very few features. Every single feature they list is an additional add on. The add-ons cost more the higher the base plan you choose. Not a good way to do business. Support is not very helpful or responsive. I really wanted to like this app, but to get just the store credit, wishlist, and base features it would be over $50 a month for the level plan I'd want. And who knows if it is any good anyways? They don't let you try the add-on features before paying!
Hello, Sorry for inconvenience. Actually we are providing 30 days free trial including all paid add ons. As well as we have updated our billing workflow. And regarding cost you can mail us at [email protected]. We will help you for sure. Thank you Flits Support Team
Aug. 29, 2018
Needs to work on customer service, emailed them four times in two weeks never received a reply. The app doesn't work, however, it leaves behind code in your theme.scss hidden that assumes you are using the app and app is in your customized setting section field. I installed and uninstalled the app within an hour, once I noticed it did not work. I need to report this to shopify, something is not right here.
Aug. 28, 2018
Just uninstall the app from my store - but the app remains active Found bugs on customer account (didn t sum product quantity) Please remove app from my store I HAD TO REINSTALL MY THEME - POOR EXPLANATION ON HOW TO REMOVE THE APP How to uninstall code? Created by: Alex Brown Modified on: Wed, 22 Nov, 2017 at 1:19 AM Please follow steps: Please click on online store through Shopify left side navigation. Please Go to theme section.You can see installed themes. Click on action button of a theme in which you want to remove code. From action button drop-down menu please select on edit code. Please remove this code '{% include 'flits_snippet' %}' from a theme.liquid file Please remove 'customers/account.liquid' file Please rename 'customers/account-flits.liquid' file to 'customers/account.liquid'. Please remove 'snippets/flits_snippet.liquid' file Please remove 'assets/flits.css' file Please remove 'assets/flits-account.js' file Please remove 'assets/flits-cart.js' file Please remove 'assets/flits-recently-view.js' file Please go to Shopify apps section through Shopify left side navigation. Uninstall flits from there.
Aug. 2, 2018
Too greedy, $20 for adjusting credit? I was happy with $5 plan and able to adjust/issue store credit previously, then i couldn't do the same with their new plan, learn how to do business first guys.
July 26, 2018
Very bad customer service, they do not care about our needs. I have written many times to their customer service, they respond every 8 hours, they only respond with a link where they can solve all the doubts. but if I'm asking for help it's because I tried that
June 17, 2018
Be careful with this App!!! First and foremost, the STORE CREDIT is an extra $20. The wishlist is $7...that is ON TOP of the subscription plan that they advertise here. Very deceiving pricing IMO. Secondly, it does a lot of code editing in your theme...but it leaves the code there when you uninstall it!!! They have a code delete list on their FAQ BUT IT IS NOT COMPLETE (You have to comb through the code to completely remove everything). I just spend half an hour going through my code just to remove the obvious but who knows what else they put in there. My suggestion, make a backup of your Theme first then just publish that if you don't need their app (or just don't install it). I don't know why they did not suggest to do this in the first place, which makes it a bit sus.
Nov. 1, 2017
It didn't seem to work in my store. I followed all of the instructions in the FAQ even though there was barely any direction. Not helpful at all