Rating

2.4

feedback

18

Reviews

chart

#3,152

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    11%
  • Less than a year
    72%
  • More than a year
    11%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include responsive customer service, a wide range of products, smooth installation, and helpful sales managers. On the other hand, negative themes include issues with product importation, out-of-stock items, poor communication from the app's support team, and concerns about product quality and fulfillment. Some users have experienced delays in receiving orders, inaccurate stock information, and unresponsive customer service.

Highlights

Responsive customer service and helpful sales managers
Issues with product importation and out-of-stock items
Poor communication from the support team
Concerns about product quality and fulfillment
Delays in receiving orders and inaccurate stock information

Rating Breakdown

  • 5
    50% (9 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    6% (1 ratings)
  • 1
    44% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 17, 2024

Nothing is working on that app, the importation of product don't work, no contact at all within the chat or email to fix any problem. It is too risky doing business with them at that point. Too bad.

Using app

--

Total reviews

8

Average rating

3.0

5 / 5 Share

Sept. 18, 2024

Fantastic , there whatsapp always answers in a timely manner, Advanced level stuff is really good quality is great. Shipping is a bit all over the place with the different suppliers but still a great app. Thanks Pearlandice

Using app

Over 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

April 2, 2024

Though post-order communication is good. There is always an issue with fulfilling orders. I have had more issues than I can count due to out of stock or supplier needing more time to produce an item that shows in stock on their website. Seems like their in stock information is not accurate. This has caused unnecessary cancellations and refund issues with my customers.

Using app

9 months

Total reviews

9

Average rating

3.7

1 / 5 Share

March 7, 2024

My order didn't come at all (it's now been over a month) . When I tried contacting helpdesk I got no reply. I doubt I will ever receive it to be honest , it feels like I've been scammed

Using app

11 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 18, 2023

I am in the process of using Fondmart as my dropshipping supplier for my clothing website but I have tried contacting them a couple of times through their chatbox on the app. I have left my details both times and I haven't heard from Fondmart at all, if the non contact carries on from them then I will be very reluctant to do business with them as it could tarnish your business as you will have disgruntled customers. And I love all the products that Fondmart offers, it's been really hard to find supplier that has cool streetwear. Fondmart has it but has terrible customer service so far...

Using app

12 months

Total reviews

10

Average rating

4.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more