FondMart
Clothing wholesale & Dropshipping
Rating
1.9
feedback
16
chart
#2,003
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
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Less than a month
6%
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Less than a year
75%
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More than a year
6%
Reviews Summary
The reviews for the Fondmart Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include smooth installation, a wide range of product choices, good prices, and helpful sales managers like Zona Hu and Jane. Users appreciate the convenience of importing products and the efficiency the app brings to their businesses. On the other hand, negative reviews highlight issues with order fulfillment, inaccurate stock information, poor customer service, and low product quality. Some users experienced delays in receiving orders, lack of response from the helpdesk, and difficulties in contacting the supplier. Quality control problems, such as threads in dresses and unresponsive support for refunds, were also mentioned.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2024
Though post-order communication is good. There is always an issue with fulfilling orders. I have had more issues than I can count due to out of stock or supplier needing more time to produce an item that shows in stock on their website. Seems like their in stock information is not accurate. This has caused unnecessary cancellations and refund issues with my customers.
March 7, 2024
My order didn't come at all (it's now been over a month) . When I tried contacting helpdesk I got no reply. I doubt I will ever receive it to be honest , it feels like I've been scammed
Sept. 18, 2023
I am in the process of using Fondmart as my dropshipping supplier for my clothing website but I have tried contacting them a couple of times through their chatbox on the app. I have left my details both times and I haven't heard from Fondmart at all, if the non contact carries on from them then I will be very reluctant to do business with them as it could tarnish your business as you will have disgruntled customers. And I love all the products that Fondmart offers, it's been really hard to find supplier that has cool streetwear. Fondmart has it but has terrible customer service so far...
March 30, 2023
RUN! DO NOT USE. My first 2 orders and they already messed up. Items are not truly in stock. It seems like a scam at this point. Stop allowing vendors on Fondmart that are not going to ship! I was so hopeful as this was my last option for starting my fashion business but they have failed me :(
Hi,LOLLYPOP Thank you for your review. We are very sorry to let you have a bad shopping experience. We will contact the relevant team as soon as possible to investigate the matter. We are always committed to providing the best service and products to our customers and ensuring that all orders are delivered on time. We sincerely hope to serve you again and restore your trust in us.
March 18, 2023
The best app I have ever experienced. I always like it browsing for more products to import to my store
Hi, SIMWILLZ Thank you so much for your positive feedback! We are thrilled to hear that our app has been the best you've ever experienced and that you find it useful for browsing products to import to your store. Our team works hard to provide a seamless and enjoyable user experience, so it's great to hear that we are meeting our customers' expectations. If you have any suggestions or feedback for us in the future, please don't hesitate to let us know. Thanks again for choosing our app!
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