FondMart
Clothing wholesale & Dropshipping
Rating
1.9
feedback
6
chart
#4,738
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
33%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are quite polarized, with some users praising it as the best app they have ever experienced while others have had extremely negative experiences. Positive themes include reliability, great customer service, and ease of browsing for products. On the other hand, negative themes include non-responsive customer support, issues with product importation, and poor quality of items received. Some users have expressed frustration with the lack of communication and support from the app provider, leading to a sense of risk and disappointment in their business dealings.
Highlights
Review RSS Feed
All reviews
Oct. 17, 2024
Nothing is working on that app, the importation of product don't work, no contact at all within the chat or email to fix any problem. It is too risky doing business with them at that point. Too bad.
Our import process is that you first log in your account and then choose product import. For the specific operation process, you can consult the customer service center. Our public email account is [email protected] and our WhatsApp account is+1 5714890103 , but our public account has not received any email about your problem. we are sorry for inconvenience.If you have other questions later, you can consult public email and public WhatsApp. Other consultation methods may not receive your email due to personnel changes .Have a good day !
March 18, 2023
The best app I have ever experienced. I always like it browsing for more products to import to my store
Hi, SIMWILLZ Thank you so much for your positive feedback! We are thrilled to hear that our app has been the best you've ever experienced and that you find it useful for browsing products to import to your store. Our team works hard to provide a seamless and enjoyable user experience, so it's great to hear that we are meeting our customers' expectations. If you have any suggestions or feedback for us in the future, please don't hesitate to let us know. Thanks again for choosing our app!
Feb. 10, 2023
WORST experience so far and I havent even added any items yet! Been emailing them for 2-3 days, no response at all!! I have questions and and needs for customization, NO ANSWERS from anyone!!
Hi, Piel de Caramelo sorry for the dissatisfaction caused, but we check all the mailboxes and don't find any email from you. There must be something wrong here. Your sales manager Jane also try to contact you through email and WhatsApp, could you please kindly check? Besides, you will find the contact ways of her through your fondmart account-Dashboard-Private Service Manager. She is ready to help you :)
Feb. 5, 2023
this is the worst nightmare when i comes to this company, the website has crushed every time when i'm importing my products. when i tried to contact them they are answering at all, they were going to be my first supplier but like this, with their quality nononononononoon never going to happend
Hi, Michelle The Fashionista We feel sincerely sorry you had that experience. I want to help you. We have checked your message to us, since we were off on weekend, we didn't see your message in time. Our office hours are 10:00am-6:00pm (China time zone) from Monday to Friday. Hope for your understanding. We replied to your message as soon as we got to work on Monday. Please kindly check your message box. If you have any questions about importing products, your private sales manager Zona is ready to help. Her email is [email protected]. Thanks for your feedback, which is helping us keep forward.
Aug. 23, 2022
Very reliable supplier with great customer service. Team is very helpful, worked with a few different account managers. Trustworthy company
Thank you so much for your review! We are so glad that you have trust on FondMart! Any questions or feedback, we are always ready to help.
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