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Fantastic , there whatsapp always answers in a timely manner, Advanced level stuff is really good quality is great. Shipping is a bit all over the place with the different suppliers but still a great app. Thanks Pearlandice
WORST experience so far and I havent even added any items yet! Been emailing them for 2-3 days, no response at all!! I have questions and and needs for customization, NO ANSWERS from anyone!!
Hi, Piel de Caramelo sorry for the dissatisfaction caused, but we check all the mailboxes and don't find any email from you. There must be something wrong here. Your sales manager Jane also try to contact you through email and WhatsApp, could you please kindly check? Besides, you will find the contact ways of her through your fondmart account-Dashboard-Private Service Manager. She is ready to help you :)
this is the worst nightmare when i comes to this company, the website has crushed every time when i'm importing my products. when i tried to contact them they are answering at all, they were going to be my first supplier but like this, with their quality nononononononoon never going to happend
Hi, Michelle The Fashionista We feel sincerely sorry you had that experience. I want to help you. We have checked your message to us, since we were off on weekend, we didn't see your message in time. Our office hours are 10:00am-6:00pm (China time zone) from Monday to Friday. Hope for your understanding. We replied to your message as soon as we got to work on Monday. Please kindly check your message box. If you have any questions about importing products, your private sales manager Zona is ready to help. Her email is [email protected]. Thanks for your feedback, which is helping us keep forward.
Very reliable supplier with great customer service. Team is very helpful, worked with a few different account managers. Trustworthy company
Thank you so much for your review! We are so glad that you have trust on FondMart! Any questions or feedback, we are always ready to help.
The quality of their items is terrible. I placed 2 wholesale order worth thousands of dollars. In the first order, there were threads in the dresses. They promised to improve this in the second order. The issue persisted in the second order. They claimed this is not a "quality" issue. If threads and terrible finishing were not a quality issue, then I am not sure what is. I spoke to them many times, they refused to collaborate. I asked to speak to the manager, Leyi said I am the manager. We cannot do anything for you. This is the level of service you should expect to receive if you work with them. So if you're planning to buy items that ruin your brand image and position it as a very low quality apparel, this is your go-to platform. If there is an option to upload pictures to show the terrible quality, I have a lot of these pictures.
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