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WORST experience so far and I havent even added any items yet! Been emailing them for 2-3 days, no response at all!! I have questions and and needs for customization, NO ANSWERS from anyone!!
Hi, Piel de Caramelo sorry for the dissatisfaction caused, but we check all the mailboxes and don't find any email from you. There must be something wrong here. Your sales manager Jane also try to contact you through email and WhatsApp, could you please kindly check? Besides, you will find the contact ways of her through your fondmart account-Dashboard-Private Service Manager. She is ready to help you :)
The quality of their items is terrible. I placed 2 wholesale order worth thousands of dollars. In the first order, there were threads in the dresses. They promised to improve this in the second order. The issue persisted in the second order. They claimed this is not a "quality" issue. If threads and terrible finishing were not a quality issue, then I am not sure what is. I spoke to them many times, they refused to collaborate. I asked to speak to the manager, Leyi said I am the manager. We cannot do anything for you. This is the level of service you should expect to receive if you work with them. So if you're planning to buy items that ruin your brand image and position it as a very low quality apparel, this is your go-to platform. If there is an option to upload pictures to show the terrible quality, I have a lot of these pictures.
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