FondMart
Clothing wholesale & Dropshipping
Rating
2.7
feedback
17
chart
#3,173
All reviews
Rating Breakdown
Review RSS Feed
Sept. 18, 2024
Fantastic , there whatsapp always answers in a timely manner, Advanced level stuff is really good quality is great. Shipping is a bit all over the place with the different suppliers but still a great app. Thanks Pearlandice
April 2, 2024
Though post-order communication is good. There is always an issue with fulfilling orders. I have had more issues than I can count due to out of stock or supplier needing more time to produce an item that shows in stock on their website. Seems like their in stock information is not accurate. This has caused unnecessary cancellations and refund issues with my customers.
March 7, 2024
My order didn't come at all (it's now been over a month) . When I tried contacting helpdesk I got no reply. I doubt I will ever receive it to be honest , it feels like I've been scammed
Sept. 18, 2023
I am in the process of using Fondmart as my dropshipping supplier for my clothing website but I have tried contacting them a couple of times through their chatbox on the app. I have left my details both times and I haven't heard from Fondmart at all, if the non contact carries on from them then I will be very reluctant to do business with them as it could tarnish your business as you will have disgruntled customers. And I love all the products that Fondmart offers, it's been really hard to find supplier that has cool streetwear. Fondmart has it but has terrible customer service so far...
March 30, 2023
RUN! DO NOT USE. My first 2 orders and they already messed up. Items are not truly in stock. It seems like a scam at this point. Stop allowing vendors on Fondmart that are not going to ship! I was so hopeful as this was my last option for starting my fashion business but they have failed me :(
Hi,LOLLYPOP Thank you for your review. We are very sorry to let you have a bad shopping experience. We will contact the relevant team as soon as possible to investigate the matter. We are always committed to providing the best service and products to our customers and ensuring that all orders are delivered on time. We sincerely hope to serve you again and restore your trust in us.
March 18, 2023
The best app I have ever experienced. I always like it browsing for more products to import to my store
Hi, SIMWILLZ Thank you so much for your positive feedback! We are thrilled to hear that our app has been the best you've ever experienced and that you find it useful for browsing products to import to your store. Our team works hard to provide a seamless and enjoyable user experience, so it's great to hear that we are meeting our customers' expectations. If you have any suggestions or feedback for us in the future, please don't hesitate to let us know. Thanks again for choosing our app!
Feb. 10, 2023
WORST experience so far and I havent even added any items yet! Been emailing them for 2-3 days, no response at all!! I have questions and and needs for customization, NO ANSWERS from anyone!!
Hi, Piel de Caramelo sorry for the dissatisfaction caused, but we check all the mailboxes and don't find any email from you. There must be something wrong here. Your sales manager Jane also try to contact you through email and WhatsApp, could you please kindly check? Besides, you will find the contact ways of her through your fondmart account-Dashboard-Private Service Manager. She is ready to help you :)
Feb. 5, 2023
this is the worst nightmare when i comes to this company, the website has crushed every time when i'm importing my products. when i tried to contact them they are answering at all, they were going to be my first supplier but like this, with their quality nononononononoon never going to happend
Hi, Michelle The Fashionista We feel sincerely sorry you had that experience. I want to help you. We have checked your message to us, since we were off on weekend, we didn't see your message in time. Our office hours are 10:00am-6:00pm (China time zone) from Monday to Friday. Hope for your understanding. We replied to your message as soon as we got to work on Monday. Please kindly check your message box. If you have any questions about importing products, your private sales manager Zona is ready to help. Her email is [email protected]. Thanks for your feedback, which is helping us keep forward.
Sept. 26, 2022
Installed recently, smooth installation, lots of choices and very good prices. First order synchronized perfectly. Have one problem outstanding but they are working on it. My private label manager made a suggestion that saved me $350. I had to cancel that order for fraud reasons on the credit card used by my customer but the shipping times quoted for delivery to USA were 4 to 8 days! From China? Wow! I will update this review after some orders have been delivered, plus samples.
Hi, Voila Designer Thank you so much for your review! Helping our customers save money is what we are always doing. We hope to offer you a competitive price and easy-use app. If you have any questions, you can contact your private sales manager at any time, who is always helpful and professional. :-)
Sept. 20, 2022
I love this app! It has been a seamless transition from another supplier with the help of my sales manager Zona Hu. The customization option is amazing!!
Hi Belle Gitane, Thank you so much for your review! We are so glad that you enjoy all the services at FondMart! We will be sure to pass on the compliment to our dear Zona. Wish you a big success of your business with the help FondMart!
Sept. 12, 2022
This app helps me a lot with my business, it's very convenient and I don't need to do most of the work. Fondmart helps me with it. Plus my sales manager, Zona, is very friendly and easy to work with.
Hi PINKHIPPO, Thank you so much for your review! We are so glad that you have an easy shopping experience on FondMart! We are always trying to make your business easier with us. We will be sure to pass on the compliment to our Zona. If you have any questions or feedback, we are always ready to help.
Sept. 2, 2022
We used this app as our supplier/distributer for our womens clothing business. Very simple and easy to use. Support staff are great with any questions you might have. Special shout out to Zona Hu our fondmart rep - she always replies quickly and always helps us find solutions to any issues we might have. Great app overall that makes things easy.
Hi Honey's Label, Thank you so much for your review! We are so glad that you have an easy shopping experience on FondMart! We are always trying to make your business easier with us. If you have any questions or feedback, we are always ready to help.
Aug. 29, 2022
I used the app, the app is good, integration seems to be working well. Jane from Fondmart reached out to me about anything she could help with. With less than an hour, we had our design drawn out and order was placed for production. Jane was absolutely wonderful and very helpful throughout the process.
Hi, fashionrunway.store Thank you so much for your review! We will be sure to pass on the compliment to our Jane. We are always working hard to give our customers the best shopping experience, and we are so glad that you enjoy using FondMart! Feel free to reach out again if you need any help. We are always ready to help you.
Aug. 23, 2022
Very reliable supplier with great customer service. Team is very helpful, worked with a few different account managers. Trustworthy company
Thank you so much for your review! We are so glad that you have trust on FondMart! Any questions or feedback, we are always ready to help.
July 16, 2022
The app works perfectly with my Shopify store. I just need to import clothing to my store with clicks and sell them. It makes everything convenient and more efficient.
Thank you so much for your review! We are delighted that you enjoy FondMart so far, and we hope to continue helping grow your sales.
May 18, 2022
I used fondmart as my supplier, firstly they delivered wrong item. Now I bought a jacket in March. Haven’t received it. Made order again in April and they’ve been stuck at the sorting centre since the 11th of April when I reach out they ignore me. The after sale service is really bad. I’ve requested a refund still now answer.
March 14, 2022
The quality of their items is terrible. I placed 2 wholesale order worth thousands of dollars. In the first order, there were threads in the dresses. They promised to improve this in the second order. The issue persisted in the second order. They claimed this is not a "quality" issue. If threads and terrible finishing were not a quality issue, then I am not sure what is. I spoke to them many times, they refused to collaborate. I asked to speak to the manager, Leyi said I am the manager. We cannot do anything for you. This is the level of service you should expect to receive if you work with them. So if you're planning to buy items that ruin your brand image and position it as a very low quality apparel, this is your go-to platform. If there is an option to upload pictures to show the terrible quality, I have a lot of these pictures.