Formilla Live Chat + Chatbot
Live chat and chatbot to increase sales and improve support!
Rating
4.9
feedback
19
chart
#6,404
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
42%
-
Less than a year
58%
-
More than a year
0%
Reviews Summary
The reviews for the Formilla chat app are overwhelmingly positive, with users praising its ease of use, effectiveness, and excellent customer support. Many users appreciate the quick setup process and the real-time engagement with customers. The app is described as simple, effective, and a great tool for increasing online sales. However, some users have mentioned minor drawbacks such as the inability for customers to send pictures in the chat thread and the lack of a contact option for messages received while agents are offline. Overall, Formilla is highly recommended for its value, features, and responsive customer service.
Highlights
Review RSS Feed
All reviews
June 24, 2020
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
June 4, 2019
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
May 6, 2019
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
Jan. 7, 2019
Works well, but (to my understanding) messages received while agents are offline don't have a contact option, so I'm not sure how we would get back to them. Otherwise very happy with how the app works!
July 26, 2017
I did no research on live chat apps and just picked one that showed up in Google. I was blown away. It just works, right out of the box. So simple, and effective. Customers love it. However, don't tell your friends you have it on your site, they will troll you.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more