Rating
5.0
feedback
41
chart
#3,734
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
12%
-
Less than a year
51%
-
More than a year
32%
Reviews Summary
Formilla is highly praised for its ease of use, quick setup, and effective customer support. Users appreciate the app's features like live chat, email messaging, in-app pop-up messages, and integration with Google Analytics. The app is lauded for its simplicity, comprehensive instructions, and excellent customer service. However, some users mention limitations such as the inability for customers to send pictures in chat threads and the lack of contact options for messages received while agents are offline. Overall, Formilla is recommended for its functionality, user-friendliness, and positive impact on customer engagement and sales conversions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 19, 2023
Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue.
Feb. 8, 2021
A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
June 24, 2020
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
Nov. 28, 2019
This app is totally awesome! Easy install. Simple yet comprehensive instructions. Absolutely the best customer support and so much more than a great live chat app. Includes newsletter (email) messaging, in-app pop up messages, integration with Google Analytics and others, helper bots and more. Love it.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more