Formilla Live Chat + Chatbot for Shopify

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!
Rating
5.0
Feedback
20
Reviews
Chart
#3,588
Shopify

All reviews

5 / 5 Share
April 20, 2026

app is good and easy to navigate I recommend

Store Using app Total reviews Average rating
VeraGlowBeauty 2 minutes 2 5.0
5 / 5 Share
June 24, 2020

It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.

Store Using app Total reviews Average rating
Fames Chocolate 20 days 17 4.7
5 / 5 Share
June 4, 2019

Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.

Store Using app Total reviews Average rating
wholesalewaterheater About 2 months 18 4.5
5 / 5 Share
May 6, 2019

I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!

Store Using app Total reviews Average rating
Swing Cushions USA 10 days 3 5.0
5 / 5 Share
July 26, 2017

I did no research on live chat apps and just picked one that showed up in Google. I was blown away. It just works, right out of the box. So simple, and effective. Customers love it. However, don't tell your friends you have it on your site, they will troll you.

Store Using app Total reviews Average rating
Urban Tribe Cycles 14 days 1 5.0
5 / 5 Share
June 23, 2017

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

Store Using app Total reviews Average rating
Gleading Collier De Dressage About 2 months 1 5.0
5 / 5 Share
May 19, 2017

Love it! Easy to use and cuts down on emails and phone calls.

Store Using app Total reviews Average rating
Bel Viaggio Designs About 2 months 10 4.7
5 / 5 Share
Feb. 28, 2017

great app. the premium feature is a must. getting all the chat transcripts is very helpful

Store Using app Total reviews Average rating
Cobra Foam Inserts About 2 months 3 4.3
5 / 5 Share
Feb. 27, 2017

Fantastic app! The price is unbelievable for what they offer. Customer support is top rate

Store Using app Total reviews Average rating
Cody James Tools 2 months 3 5.0
5 / 5 Share
Dec. 28, 2016

Awesome app! We tried many and this worked the best for us!

Store Using app Total reviews Average rating
Buddhapants 2 About 2 months 24 2.8
5 / 5 Share
Nov. 23, 2015

Easy to install and use. Excellent app for Live Chat

Store Using app Total reviews Average rating
Hockeygear 5 months 1 5.0
5 / 5 Share
Oct. 30, 2015

User friendly and very customizable.... We really appreciate when a app has a fast and responsive customer service, two thumbs up for this guys. Recommended...!

Store Using app Total reviews Average rating
Fashion Effects 9 months 3 5.0
5 / 5 Share
Oct. 22, 2015

I love this app - i thought i would need LiveTalk, but this has generated extra 20% in site sales in the first week!

Store Using app Total reviews Average rating
Black Velvet Sydney 3 days 20 4.8
5 / 5 Share
Aug. 12, 2015

Excellent chat client! Our business started using this chat client 2 weeks ago and have increased online sales 20% already! The mobile app works great as well!

Store Using app Total reviews Average rating
Mastmotorsports 13 days 1 5.0
5 / 5 Share
May 26, 2015

I love this app! It is so fun seeing real time visitors on my website and engaging in conversations with them.

Store Using app Total reviews Average rating
Amplify Cosmetics™ 4 months 2 5.0
5 / 5 Share
April 2, 2015

Loving what I'm seeing so far and their customer service is impeccable! AND I got in on the yearly discounted rate too!! Great job Formilla!!!

Store Using app Total reviews Average rating
Beautiful Photo Props 29 days 17 4.8
5 / 5 Share
March 4, 2015

Excellent chat for the price. Their website monitoring is quick to update. Good email forwarding to my support desk app. If you don't have a support desk they have one built in to manage emails. Chat works good quick to respond. Customer support has responded to all my questions, (and I ask A lot) very professionally and have taken care of any problems. They seem to be interested in my features request. My last chat service I used for 3 years never added any new features. I hate using service that rest on what they have done. The service is an excellent value for the $8 a month.

Store Using app Total reviews Average rating
Skin Care By Suzie 3 days 25 4.0
5 / 5 Share
Oct. 20, 2014

Great app! Easy to use, effective. The "Most active visitors" functionality is very useful! I really like it. Installation is a breeze and, yes, great support! You can chat with your clients in minutes. I highly recommend it.

Store Using app Total reviews Average rating
Lectern Store by Urbann 15 days 4 5.0
5 / 5 Share
Oct. 17, 2014

I have installed this app a month ago and i am very satisfied, the customer service is very efficient. I am impatient to have the mobile app linked to it, i badly need to receive automatic notifications of chat on my Ipad. This is a must this company needs to work on very quickly.

Store Using app Total reviews Average rating
linenshed About 2 months 4 5.0

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