Formilla Live Chat + Chatbot
The reviews are overwhelmingly positive, with users repeatedly praising the app’s ease of installation, simple setup, and user-friendly interface. Many merchants say it works well right out of the box, helps them connect with website visitors in real time, and reduces the need for emails and phone calls. Customer support is another major strength, with multiple reviewers highlighting fast, responsive, and helpful assistance. Several users also mention useful features such as chat transcripts, visitor monitoring, mobile/tablet support, customization, and good value for the price. Some reviewers even report measurable business benefits, including increased sales and improved customer engagement. The negative feedback is limited but points to a few gaps and feature requests. A couple of users mention missing or incomplete functionality, such as the inability for customers to send pictures in chat threads, offline message handling concerns, and the need for better mobile app notifications. One reviewer also notes that the app may need quicker development on certain features. Overall, the sentiment is strongly favorable, with the main criticisms centered on specific feature limitations rather than core performance or usability.
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A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
Works well, but (to my understanding) messages received while agents are offline don't have a contact option, so I'm not sure how we would get back to them. Otherwise very happy with how the app works!
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