Formilla Live Chat + Chatbot
Live chat and chatbot to increase sales and improve support!
Rating
4.9
feedback
19
chart
#6,618
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
42%
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Less than a year
58%
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More than a year
0%
Reviews Summary
The Live Chat App has received overwhelmingly positive reviews from users. Customers appreciate the ease of installation, helpful features, and excellent customer support provided by the app. Many users have reported an increase in online sales and customer engagement after implementing the Live Chat feature on their websites. The app is praised for its simplicity, effectiveness, and affordability, making it a popular choice among ecommerce merchants. However, some users have mentioned minor drawbacks such as the inability to send pictures in chat threads and the lack of contact options for messages received while agents are offline.
Highlights
Review RSS Feed
All reviews
June 24, 2020
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
June 4, 2019
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
May 6, 2019
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
Jan. 7, 2019
Works well, but (to my understanding) messages received while agents are offline don't have a contact option, so I'm not sure how we would get back to them. Otherwise very happy with how the app works!
July 26, 2017
I did no research on live chat apps and just picked one that showed up in Google. I was blown away. It just works, right out of the box. So simple, and effective. Customers love it. However, don't tell your friends you have it on your site, they will troll you.
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