Formilla Live Chat + Chatbot for Shopify

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Rating

5.0

feedback

41

Reviews

chart

#10,868

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    12%
  • Less than a year
    51%
  • More than a year
    32%

Reviews Summary

The reviews for the Formilla Shopify App are overwhelmingly positive, highlighting its ease of use, excellent customer support, and a wide range of features including live chat, email messaging, pop-up messages, integration with Google Analytics, and more. Users appreciate the quick setup process, real-time tracking of customers, and the ability to chat with visitors on the go. The app has been instrumental in increasing online sales for many businesses and has received praise for its mobile app functionality and customization options. However, some users have mentioned minor limitations such as the inability for customers to send pictures in the chat thread and the lack of contact options for messages received while agents are offline.

Highlights

Ease of use, excellent customer support, wide range of features
Real-time tracking of customers, mobile app functionality
Increase in online sales, customization options
Limitations like inability to send pictures in chat thread
Lack of contact options for messages received while agents are offline

Rating Breakdown

  • 5
    98% (40 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 19, 2023

Formilla is easy to set up and use. Special thanks to Tony for fast and effective support to solve the tricky issue.

Using app

About 22 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 8, 2021

A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2020

It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.

Using app

8 months

Total reviews

15

Average rating

4.7

5 / 5 Share

Nov. 28, 2019

This app is totally awesome! Easy install. Simple yet comprehensive instructions. Absolutely the best customer support and so much more than a great live chat app. Includes newsletter (email) messaging, in-app pop up messages, integration with Google Analytics and others, helper bots and more. Love it.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2019

Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.

Using app

10 months

Total reviews

1

Average rating

5.0

All reviews

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