Formilla Live Chat + Chatbot
The reviews for the Formilla Shopify App are overwhelmingly positive, with users praising its ease of use, effectiveness, and excellent customer support. Many users appreciate the simplicity of setting up the app and the quick response time in connecting with chat customers. The app is described as user-friendly, customizable, and a great tool for reducing emails and phone calls. Customers have reported an increase in online sales after implementing the live chat feature. However, some users have mentioned minor drawbacks such as the inability for potential customers to send pictures in the chat thread and the lack of a contact option for messages received while agents are offline.
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app is good and easy to navigate I recommend
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
Works well, but (to my understanding) messages received while agents are offline don't have a contact option, so I'm not sure how we would get back to them. Otherwise very happy with how the app works!
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