Formilla Live Chat + Chatbot
Live chat and chatbot to increase sales and improve support!
Rating
5.0
feedback
20
chart
#12,866
All reviews
Rating Breakdown
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Feb. 8, 2021
A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!
June 24, 2020
It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.
June 4, 2019
Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.
May 6, 2019
I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!
Jan. 7, 2019
Works well, but (to my understanding) messages received while agents are offline don't have a contact option, so I'm not sure how we would get back to them. Otherwise very happy with how the app works!
July 26, 2017
I did no research on live chat apps and just picked one that showed up in Google. I was blown away. It just works, right out of the box. So simple, and effective. Customers love it. However, don't tell your friends you have it on your site, they will troll you.
June 23, 2017
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Feb. 28, 2017
great app. the premium feature is a must. getting all the chat transcripts is very helpful
Feb. 27, 2017
Fantastic app! The price is unbelievable for what they offer. Customer support is top rate
Oct. 30, 2015
User friendly and very customizable.... We really appreciate when a app has a fast and responsive customer service, two thumbs up for this guys. Recommended...!
Oct. 22, 2015
I love this app - i thought i would need LiveTalk, but this has generated extra 20% in site sales in the first week!
Aug. 12, 2015
Excellent chat client! Our business started using this chat client 2 weeks ago and have increased online sales 20% already! The mobile app works great as well!
May 26, 2015
I love this app! It is so fun seeing real time visitors on my website and engaging in conversations with them.
April 2, 2015
Loving what I'm seeing so far and their customer service is impeccable! AND I got in on the yearly discounted rate too!! Great job Formilla!!!
March 4, 2015
Excellent chat for the price. Their website monitoring is quick to update. Good email forwarding to my support desk app. If you don't have a support desk they have one built in to manage emails. Chat works good quick to respond. Customer support has responded to all my questions, (and I ask A lot) very professionally and have taken care of any problems. They seem to be interested in my features request. My last chat service I used for 3 years never added any new features. I hate using service that rest on what they have done. The service is an excellent value for the $8 a month.
Oct. 20, 2014
Great app! Easy to use, effective. The "Most active visitors" functionality is very useful! I really like it. Installation is a breeze and, yes, great support! You can chat with your clients in minutes. I highly recommend it.
Oct. 17, 2014
I have installed this app a month ago and i am very satisfied, the customer service is very efficient. I am impatient to have the mobile app linked to it, i badly need to receive automatic notifications of chat on my Ipad. This is a must this company needs to work on very quickly.