Foxify AI Store Builder

Hi there, Thank you for taking the time to share your feedback. We've reached out to you directly and were glad to clarify what happened. The charge you mentioned was generated by Shopify's subscription billing system, not by Foxify. Since the subscription was canceled after a new billing cycle had already begun, Shopify processed that billing cycle according to its app subscription policy. We completely understand how this could be confusing, so our team explained the billing process and has also worked with you to resolve the issue. If you have any other questions, we're always happy to help. Thank you again for giving us the opportunity to make things right.

Hi there, We sincerely apologize that your experience with Foxify didn't meet expectations. Bugs, performance issues, and feeling unsupported are problems we take very seriously. Our team has reached out several times but hasn't heard back yet. We'd love to connect as soon as possible to personally investigate your store and make things right. Please reply to our emails or open a ticket via the in-app live chat. We're ready to help right away. – The Foxify Team

Hi there, Thank you for your feedback, and we're truly sorry to hear about your experience. This is definitely not the experience we want you to have with Foxify. Our team would really like to investigate this issue and get it resolved for you as quickly as possible. In many cases, problems like this can be caused by specific settings, browser conflicts, or temporary glitches, and we’d love to help pinpoint exactly what happened in your case. We’ve reached out via email but may have missed you. If you’re open to it, please feel free to reply or contact us directly via our live chat. Even a quick note or screen recording would help us identify the issue and fix it for you. We genuinely value your feedback and would really appreciate the chance to make things right.

Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by a temporary backend issue that led to an unexpected charge. The issue has been fixed, and a full refund was promptly issued. Please rest assured that our 7-day free trial is fully in place, and our support team is always here to help if you need us.

Hi there, We’re really sorry to see your rating 😔. It seems you haven’t contacted our support team yet, so we’ve reached out to you via email to assist directly. We’re committed to helping every merchant succeed, and we’d love the chance to make things right. Your feedback matters, and we’d truly appreciate the opportunity to turn your experience around 🙏.