Fraud Control
The reviews for this Shopify App are quite mixed, with some users finding it useful for blocking fraudulent transactions and creating rules to prevent chargebacks, while others have had negative experiences with the app not functioning as expected. Positive aspects include the ease of rule creation and the ability to block known fraudsters from checking out. However, negative aspects mentioned in the reviews include difficulties in using the app, lack of visibility into blocked users, and issues with blocking specific domains or IP addresses. Some users also reported that the app did not effectively block fraudulent orders, leading to significant losses.
Review RSS feed
My store is being used to test stolen credit cards. It only blocks high risk transactions. I cannot block medium risk transactions. I've had multiple chargebacks and considering shutting down my store. No help from Shopify.
There is no option to block the whole domain from which the fraudulent transactions / abandoned fake baskets come from. In my case it's @example.com . Multiple different emails from this domain. I cannot possibly block each and every fake email address, I would like to block the whole 'example' domain. Also, there is no option to block specific names/customers.
The app is useful if you take the time to understand and configure the rules correctly. Managing the messaging shown to customers when a checkout is blocked is important, as the default language is too soft for effective deterrence. One major drawback is the lack of visibility into who is actually being blocked at checkout. All blocked users remain anonymous, so you only see aggregate counts rather than actionable detail. Greater transparency here would significantly improve the product. Lastly, you can edit what the blocked customer sees by searching the language for "Decision rule block"
A bot is using my store to test stolen credit cards. I contacted Shopify support about it and they said to install this app and it'll help to stop the attacks. Well, this app does nothing to stop the attacks from happening. I'm still getting hundreds of abandoned carts with card details and fraudulent orders are still getting through.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.