Fraud Control
Block known fraud and automate operations to maximize revenue.
Rating
4.4
feedback
9
chart
#3,222
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
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Less than a day
22%
-
Less than a month
33%
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Less than a year
11%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the simplicity of use and the easy rule creation for blocking known fraudsters during checkout. The app is praised for making flow creation easier and providing fraud control analytics. Users have reported success in reducing fraud and chargebacks by utilizing the app's capabilities. However, on the negative side, some users have experienced issues with the app not effectively blocking fraudulent orders, leading to significant losses. There are complaints about the limited blocking options based on customer information like email, address, and IP address, making it challenging to prevent fraudulent orders proactively. Additionally, some users have encountered bugs and difficulties in using the app, with concerns about its overall usefulness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 8, 2025
Simple to use and easy rule creation to block known fraudsters from checking out.
Jan. 21, 2025
Useful app. make flow creation easier and fraud control analytics helps as well.
March 20, 2024
I think that the reviewers that are giving low scores here are missing the boat. This tool adds some powerful capabilities. It is not just the dashboard. It seems to conditions to FLOW. We were paying a 3rd party company to guarantee our orders against fraud. They accepted more than 99% of the orders which was good, but at a cost that added up to a high monthly amount. After installing Fraud Control, I went to create some creative FLOWs (you need this free app too) and each time an order came in it runs through plenty of rules and uses the fraud risk score which has been pretty good. AVS, and a slew of other properties of the order. I also exempt regular orders from this check and exempt Shop Protect orders from this check. I believe that we will have almost the same success rate as we had with the paid company. I let it run for a few weeks together and now removed the paid company. (I gave them a chance to reduce their cost first) I just added this to my 2nd store today, because of the success with the first store. I run this in conjunction with a paid invoice printing app and when the printing app sees a Fraud tag on the order (add by my flow), it prints a big "Don't ship - FRAUD" on the order. Now, I just need to add the same thing for a "HOLD" which I sometimes add to the order when needed in further examination which I haven't needed so far. I hope that everyone sees the benefit that I do and get the most from it causing Shopify to build it our even better.
Sept. 24, 2023
I turned on this tool and it didnt block fraudulent orders, now someone opened 53 orders in 3 days and stole nearly thousands of units that will result in thousands of dollars in chargebacks!
Hi, there! Thank you for your review. The Fraud Control app creates a dashboard in your Shopify admin that displays analytics related to fraud or potential fraud on your store. In order to filter and block potentially-fraudulent orders, you'll need to enable checkout rules and/or Shopify Flow. You can find more information here (https://shopify.link/4krb). I recommend checking out this help document (https://shopify.link/ZeAY) for tips on dealing with high risk orders and preventing fraud on your store. - Greta, Shopify Support
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