FraudLabs Pro Fraud Prevention
Fraud detection solution to minimize the chargebacks
Rating
3.5
feedback
12
chart
#4,890
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
8%
-
More than a year
17%
Reviews Summary
The reviews for the FraudLabs Pro app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the added security and protection the app provides for their online stores, especially in detecting and preventing fraudulent orders. Users also praise the cost-effectiveness of the app and the responsive support staff. However, on the negative side, some users have reported compatibility issues with certain store types, errors during installation, and concerns about false alarms and overpriced services. There are also complaints about the app not effectively preventing fraud in specific scamming scenarios.
Highlights
Review RSS Feed
All reviews
Nov. 23, 2025
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
Sept. 23, 2024
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
July 29, 2024
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Can you please contact us at [email protected] with your shop domain? We should be able to resolve your issue immediately.
July 5, 2022
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.
Can you email us, [email protected], the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.
Oct. 5, 2020
The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.
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