FraudLabs Pro Fraud Prevention
Fraud detection solution to minimize the chargebacks
Rating
2.8
feedback
28
chart
#4,824
All reviews
Rating Breakdown
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Sept. 23, 2024
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
July 29, 2024
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Can you please contact us at [email protected] with your shop domain? We should be able to resolve your issue immediately.
July 5, 2022
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.
Can you email us, [email protected], the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.
March 20, 2021
The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.
We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process). Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.
Oct. 5, 2020
The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.
Nov. 25, 2019
I use this app and it is amazing. I recommend it to everyone because is very useful. Help accurately to identify any fraud.
Nov. 2, 2018
Flagged normal orders, even orders I manually took the payment on. and didn't flag real fraud, pointless, worse then the built in shopify system. I was looking for something to automatically cancel high risk orders, this cant even find them.
Sept. 20, 2018
Simple app for Transactional fraud checks, cost effective and very responsive support staff. Could not recommend more.
Sept. 14, 2018
I only have 1 sale since my store just open and it did fine. It makes me fell more secure since right before I opened I had 2 known emails sign up for an email notification of store opening. I found out via an email verification search that they had problems so I added the FraudPro app.
May 24, 2018
So far so good - tested a few others and Fraudlabs definitely has the most options for rules. Would recommend to anyone facing issues with charge backs.
March 10, 2018
Love the app. Makes me feel so much more secure about preventing fraud. Easy to use.
July 9, 2017
My worst mistake with my first business was trusting this app for a year +. Over $2,000 in recent approved transactions have become chargebacks and still counting! You will be better off trusting the opinion of a rock for some of these cases. Do yourself a favor and use a real service like NoFraud or Signified from the get-go, as fraudlabs has proven to be nothing but a sad joke for me.
July 16, 2017
fraudlabs said it was all good no risk, then i get charge backs, does not work
March 13, 2017
Great service that scales from free to fair priced. Works well with native security built-ins for our luxury fixture store.
Feb. 8, 2017
Easy to implement. Valuable tool to screen out potential fraud. www.axesschronos.com