Dr Free Gift, BOGO Buy X Get Y
Dr Free Gift, BOGO Buy X Get Y Shopify App-...
Rating
4.7
feedback
106
chart
#810
All reviews
Rating Breakdown
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Dec. 20, 2024
Very affordable with fast and kind support. They helped me with the changes I needed, and the setup process was straightforward enough for me to manage. Truly money well spent every month!
Dec. 9, 2024
I am so far happy with how the app works. However, I have expected a bit more advanced features, and perhaps I should have checked before signing up for a subscription. 1. I don't like the fact that the app is creating a new product for the free gift instead of using the product that I already created in my shop. That means that I have this product 'twice', as an identical copy. If you plan to give out a lot of gifts, and you are on a Shopify plan with set amount of product, this could mean that you'll reach the maximum allowed products in your plan pretty quickly. 2. The app doesn't allow a setting that each customer receives a gift in his cart only once. This means - and in my eyes looks a bit unprofessional for a shop - that customers who are eligible for a free gift, might see this gift several times in their cart, when they come back for future purchases and the gift is still active but has already been 'given' to them before. This doesn't make sense especially in my case, selling digital products, where a download is only needed once. I have forwarded my feedback to the app owner and developers and hope, they are able to improve the app to make the gifting a bit more reasonable for the shop owner and more professional looking at the checkout for returning customers. All in all it seems to be a good app though, just not quite what I would have loved to see.
Thank you for sharing your feedback! While we may not be able to address the first request you mentioned, we’ve already conducted some research on the second one. Although it’s not currently in development, we’ll be sure to notify you as soon as it’s released.
Nov. 6, 2024
The Dr Free Gift is a great app. It is very easy to use and, more importantly, it increases sales! When we offer a free gift if a customer spends a certain amount we always show increased revenue. Customers want the free gifts and will spend extra to get them. This app is a must-have if you are in e-commerce. B. Fuller
Using app
Over 1 year
Total reviews
5
Average rating
5.0
Thank you for sharing your amazing review! We're happy that the app is working well on your shop, and please don't hesitate to reach out in the future.
Nov. 5, 2024
Great app! Very easy to use. I had the app up and running with gifts within 20 minutes of installation.
Thank you for your wonderful review and please don't hesitate to reach out if you run into any issues!
Nov. 3, 2024
So far a great solution for us!
Thank you for sharing your review! We're looking forward to supporting your shop.
Oct. 22, 2024
Very simple to use but very effective APP with great informational displays. Plus Excellent and very responsive Customer Service!
Thank you for supporting our app with your review! We hope that the app will continue to drive value for your customers and we look forward to working with you in the future.
Oct. 21, 2024
So far so good. Customer support is amazing. I was confused with a few things but they walked me through all of it. Amazing support.
Thank you for sharing your review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Oct. 1, 2024
I uninstalled this app - it didnt allow me to cancel - and they have been charging me monthly ever since, I tried to reinstall to cancel again and it wants to charge me again. do not reccomend - can someone from support please help
We're sorry that your issue wasn't resolved earlier. We attempted to contact you over email several times however it doesn't look like you're receiving our emails. While the app's billing is entirely handled by Shopify (not us), we will indeed be able to help you. However, we really need you to please email us directly at [email protected]
Aug. 22, 2024
Great app, easy to setup and install! Customer support was fast and responsive!
Thank you for posting your review! It was a pleasure for our team to assist you and we look forward to working with you in the future.
May 16, 2024
Ich kann die App nur weiter empfehlen. Den Support, welchen ich von Vlad bei der Einrichtung erhalten habe, war einfach nur spitze. Er hat mir direkt auf meiner Homepage weiter geholfen und Anpassungen in meinem Sinne vorgenommen, anstatt einfach nur zu beschreiben wie es gehen könnte. 5 von 5 Sternen mehr als verdient! Danke
Vielen Dank für das Veröffentlichen Ihrer großartigen Bewertung! Es war uns eine Freude, Ihnen zu helfen, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten.
May 13, 2024
Goede app en super behulpzaam helpdesk.
Thank you so much for sharing your review and we look forward to working with you in the future.
April 30, 2024
Give your support person Vlad a raise he deserves it!
We sincerely appreciate your review! It was a pleasure for our team to assist you, and Vlad truly stands out as a valuable asset to us all :)
April 9, 2024
Great app, great support! 100% recommend!
Thank you for sharing your review! We're happy that the app is meeting your needs and we look forward to working with you in the future.
March 22, 2024
A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!
Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.
March 11, 2024
There are many buggy plug-ins, unknown banners will appear when deleting items from the shopping cart, ugly interface display, and most importantly, poor customer service experience. No reply for several days
We are confused about your review. You sent a question at 8:20 at night our time, outside working hours, and we replied at 8:16 AM the next morning. And our app doesn’t generate any banners at all - but it does integrate with the shop’s theme. Your shop’s theme may have been the culprit and generated the banner, we see themes do that sometimes. We would like to help address your concerns as this review is inaccurate and damaging to our app’s reputation. Please respond to our support emails, so we can resolve whatever issues you experienced. We stand by ready to help you.
April 1, 2024
Update They contacted and fixed the issue. After half a month of testing, the problem has been solved and work stably, so I am willing to change my review. ---- I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it. They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen! This time period is a very important trading time for the store. It is really a very bad service!
We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.
Feb. 28, 2024
An amazing app with an exceptional team. I tried many apps but couldn't find one quite like this app at a good price. Would recommend and use it for our other websites. I was struggling to integrate this app but the team helped me every step of the way.
Thank you for posting your amazing review! We appreciate your business and we look forward to working with you in the future. Please don't hesitate to reach out.
Jan. 25, 2024
I needed an app to add a free good to my cart based on customers agreeing to my marketing (email or text). This was the app that did it! I had to download both of their apps to make it work but it’s working just as I intended and Toby was very responsive and even finished setting it up when I had some issues. Customer service was top notch! Would highly recommend.
Thank you so much for your amazing review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.
Dec. 21, 2023
Simple and I love how dedicated the developers are to providing immediate support and resolution to issues! Would highly recommend this app for your shop in terms of promos. Thanks, Team! ❤️ Huge shoutout to Yavor!
Thank you so much for your wonderful review! We're happy to help and we look forward to working with you in the future.