Colour Is Sound review for BOGOS.io Free Gift Buy X Get Y
July 22, 2017
Do not use this company! I asked them to install a simple discount - buy a t-shirt collection and then get 25% off any other single t-shirt,. After three days of email exchanges they told me they couldn't create my discount - then suddenly on my store without any notification from them OR PERMISSION from me - they had created new variants on all my products giving customers 25% off. ALL PRODUCTS!!!!!!!!!!! I have had to refund orders rather than fulfill them as the variants installed by Secomapp meant I was trading at a loss - which as we all know - is bad news. Terrible, appalling customer service and a terrible product. AVOID AT ALL COSTS.i did try and communicate with their CEO before writing this review and his response was so poor i felt compelled to write this review, Really folks - do not waste your time and money with this company
We are really sorry for the trouble caused. I just want to explain more details in this situation: Most promotion apps, including our Free Gifts app are supposed to create variants for gift products, which is noted in the installation guide. Now we have updated our app so that gifts base on cloned products not by variants. We have disabled all rules when we were informed that our app did not work as you requested to avoid the situation that customers can buy discounted products.
BOGOS: Free Gift With Purchase, BOGO, Discounts, and Bundles