Tinkle 🌱 review for BOGOS: Free Gift Bundle Upsell
Sept. 30, 2025
I was running a 24-hour BOGO sale, but your system stopped the offer because it required an upgrade. Unfortunately, we didn’t see the notification until the next day, so the promotion didn’t run properly and we lost thousands of dollars in the sale. It’s really disappointing, there should be a better system in place, either an automatic upgrade or at least a way to keep active sales running. A promotion should never be stopped mid-way. Based on this experience, I won’t be continuing with your app or recommending it to others.
Dear Cristina, Thank you for sharing your feedback, and I truly apologize for the inconvenience you experienced. I understand how disappointing it must be to have your promotion interrupted unexpectedly. It appears the issue arose because the system requires an upgrade for certain features, and the notification wasn’t seen in time. I deeply regret that this affected your sale. We are continuously working to improve our app’s reliability, and your feedback about automatic upgrades and better handling of active sales is very valuable. I’ve followed up with you via email to explore potential solutions for this issue. Please check your inbox, and I hope we can find a way to make things right. Sincerely, Zee - BOGOS Customer Support Lead
Free Plan Ready - Shopify app for Free Gift, BOGO,...