All reviews

Rating Breakdown

  • 5
    95% (2,878 ratings)
  • 4
    3% (87 ratings)
  • 3
    0% (9 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (38 ratings)

Reviews with Text

  • 93% (2,824)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 21, 2021

This app is great! Easy set up and everything is very straight forward. Best part of this app is the customer service! Night before the drop and I have my problem fixed in minutes thanks to their quick and helpful support. Not only is the app great but the team behind it is even better. What more could you want!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Dear Shop Just Go, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 20, 2021

Excellent customer service support. The team walked me through my setup and was able to assist with some small customizations. Support was even available on the weekend! Very patient and attentive. Highly recommend. Love the app and its functionality. Five Stars and Two Thumbs Up!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Paul Labrecque, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 19, 2021

The customer service and technical support is the best without a doubt, and the app is very useful. Robert has solved all the problems very quickly and has helped us in everything.

Using app

About 9 hours

Total reviews

2

Average rating

5.0

Developer Reply

Dear Eight & Bob, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 19, 2021

Great app, does what it says. Easy to reach out to support and get set up within a day. Perfect for what we need.

Using app

About 22 hours

Total reviews

3

Average rating

5.0

Developer Reply

Dear Little Green Radicals Wholesale, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Excellent customer service - prompt and available to answer a host of questions. We are excited to use this app!

Store

19nine

Using app

16 days

Total reviews

4

Average rating

5.0

Developer Reply

Good day 19nine, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

I had a small customization request and Trix was super responsive and helpful and Brian was very quick to implement the changes. The best customer support I've seen in a long time!

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Good day Cambridge Mask US, You made our day with your trust in Free Gifts app and your awesome review! Brian and Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Amazing customer service from Trix and Henry. They went above and beyond helping me set up this app.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you, La Line Collective Australia! Thanks a ton for your wonderful feedback! Our team, especially Trix and Henry is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Amazing support. I would, strongly, recomend this app to anybody. I was in a real Hurry when I installed it and the gave a solution in minutes. Outstanding service.

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Good day Sportech fitness, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 17, 2021

This app works great. I had a lot of questions and need some help to get it perfect for what we needed and their team was quick to response and help me out with exactly what I needed to do. Couldn't be happier. Thank you!

Using app

About 22 hours

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you WaterlessCookware, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2021

Ellie from the support team helped me for over 2.5 hours to understand more of the app capabilities and help with some customizations. She was such a huge support. Thank you Ellie!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Dear Grande Cosmetics, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie is really excited to read your awesome review. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

Throughly recommend this app. The support team including Ellie, Robert and Brian went over and above to ensure that the app worked on my custom theme. Thanks guys!

Store

Corries

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Corries, Thank you so much for leaving so awesome a review! Ellie, Robert and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect. I recommend you to use this application.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day Mardi Mercredi, You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

It's magic. We're finally able to provide all the complex promotions mechanics that we have in mind for our customers.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you, Acuralle! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 1, 2021

I like the app and the flexibility it provides with regards of gift combinations and presentations in the product and cart pages. The support team is outstanding and always there if you need them.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you Almah Skincare, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 27, 2021

App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!

Using app

1 day

Total reviews

12

Average rating

4.9

Developer Reply

DearUndrdog Surface Products, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 27, 2021

This APP has many useful functions, Their staff, Anne, patiently helped me with the installation and use.

Using app

1 day

Total reviews

7

Average rating

3.9

Developer Reply

Hi Kokorosastudio.com, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Anne would be super thrilled to read your wonderful feedback. Your precious support motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 22, 2021

Great customer service that responds quickly and is always ready to help. This app also has great customization features.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Good day HOW TO CAKE IT, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 20, 2021

Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!

Using app

8 days

Total reviews

6

Average rating

4.8

Developer Reply

Hi Lanoguard, You made our day with your awesome review! Robert will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 5, 2021

This app is quite handy. Robert and his team is very helpful and supportive. Have our issue solved quickly. Definitely recommend app.

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Dear Dermalume, Thank you so much for your kind words! Our team, especially Robert, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Anne Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 5, 2021

The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.

Using app

About 2 years

Total reviews

13

Average rating

5.0

Developer Reply

Good day Lily & Loaf, We are all so proud that our app and support team can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Martin Free Gifts - Customer Support Team.