BOGOS: Free Gift Bundle Upsell
Free Plan Ready - Shopify app for Free Gift, BOGO,...
Rating
4.9
feedback
3,023
chart
#166
All reviews
Review RSS Feed
Aug. 16, 2024
perfect support !! Great App
Hi Team-Trettl Cosmetics, How lovely you are! We appreciate you and your support to Free Gifts app so much. Our team would definitely keep on improving the app so that we can provide you with more stunning features. May you need any further assistance, we are just one message away via our live chat and [email protected]. Best regards, Trix Free Gifts - Customer Support Team.
March 24, 2021
Great app but the support team is even better. Robert, Louis and the rest of the team are always on hand to resolve issues very quickly.
Hi AesthetiCare Professional Zone, We are so grateful for your trust in our Free Gifts app and even more for your kindness. Robert and Louis would definitely be happy to read your review. It's our honor to support you and be with you in your thriving business. If you need any further support, please don't hesitate to contact us via our livechat or email us at [email protected] All the best, Trix Free Gifts - Customer Support Team.
Oct. 5, 2023
We have been using free gifts on our store for 1 year and everything works really smoothly. Support is very responsive and always ready to fix what's need to be fixed. PS: Mina is amazing from support and now the version 2.0 is really another level.
Dear AgoLab Nutraceutica, It's so great to hear that you have been with us for 1 year! We are so happy to support and accompany you in your business. If you need further assistance, please contact us via our livechat or email us at [email protected]. There's nothing more important to us than your satisfaction and success! Best regards, Trix Free Gifts - Customer Support Team.
March 22, 2021
Love the app! and the support team is awesome. Thanks for helping us reach our goals and increasing our AOV!
Hi The Crowned Candle Co, Congratulations on reaching your goals! We are so happy for you and grateful to be with you in your business. Your feedback means world to us and it definitely motivates our Free Gifts Team to work harder on improving the app. If you need any support, please don't hesitate to contact us via our livechat or email us at [email protected]. We are always with you! Best regards, Trix Free Gifts - Customer Support Team.
March 18, 2021
Great app and support. All my questions answered quickly and got a lot of help setting up my promos.
Hi Party Love, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Trix Free Gifts - Customer Support Team.
March 18, 2021
This app is brilliant and the help provided by the support team is excellent.. though it is perfect, a little more improvement will make it the best.
Good day Mother Sparsh Storem, You made our day with your trust in Free Gifts app and your awesome review! Your feedback would definitely encourage us to improve our app and keep on providing excellent services to our precious customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Trix Free Gifts - Customer Support Team.
March 17, 2021
The support staff are very helpful and reply super fast via online chat. This is the best free gift I have found so far. My one hope would be for there to be a pop up button of the offer on the shop page rather than only the banner in the checkout.
Hi Strands of Silk, Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Trix Free Gifts - Customer Support Team.
March 16, 2021
We love this app so much, it is so user friendly & functional! The support of their team, especially Robert is incredible :) Could not recommend this app more!
Hi YCL Jewels International, This is Trix from Free Gifts - Customer Support Team. Thank you for letting Free Gifts app accompany you in your business. Robert will be happy to know that he was able to support you and make you satisfied. You support motivates us to work harder to develop new features for Free Gifts. If you have any questions, please contact us via our livechat or email us at [email protected]. We are always ready to support our customers! Best regards, Trix Free Gifts - Customer Support Team.
March 8, 2021
Customer service was great and set up was simple! Excited to utilize this for future sales and promotions!
Our support team really appreciate your review. We're thriving to develop our app to serve you better!
March 5, 2021
The support is great! In a few hours they answer you back and they fix the problem. :-) Fully satisfied with it!
We really appreciate your awesome review. Thank you so much!
June 1, 2024
Thank you Mina for her prompt response even on her weekend, I didn't her real-time response but her's there and solve the problem for me in time. More than that she teach me how to correct things. :)
Thank you for your review! We're happy to know that you are having a great experience with our app.
June 1, 2023
Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.
Thanks for leaving us a review! Our team is definitely so grateful to see your review!
Nov. 8, 2022
Fantastic service! I need help with something and the response is immediate, even after working hours! 10/10 would recommend!
Thank you so much for leaving us a review. We're glad you enjoy Free Gifts!
Feb. 4, 2021
This excellent APP and technical team solved all the problems of installation and use for us in an efficient and timely manner. Secomapp covered almost all the promotional offers we needed. 5 our of 5 for this one!
Thank you so much for your awesome review! We are so proud to hear that Free Gifts app now will be a part of your website.
Feb. 3, 2021
Support help me a lot and fixed the issue immediately ! One more thing I like, they have live chat support, no need to wait.
Thank you for leaving us a review! We're glad to know that our support team has managed to meet your needs for the promotion
Feb. 3, 2021
Love the app. Used to increase AOV with special offer on checkout screen and automatically adding to the cart once they hit the threshold.
Thank you so much for your feedback, we are thrilled to know that Free Gifts app was able to help your business!
Jan. 29, 2021
I used this app for a free gift promotion and it works great. The support team is really quick to answer and helpful.
We're thrilled to be a part of your promotion. Thank you for sharing your kind words with us! It means the world to us and to our entire team.
Jan. 29, 2021
Great app, helped accomplish what we needed when running some extra apps. Brian helped customize what was needed, amazing customer service!
Thanks for leaving us a review! Brian is definitely so grateful to see your review!
Dec. 3, 2024
Update: Over half a decade later, huge changes to the app, features, more, but still after the better half of a decade the support level is 100% up there if the best Shopify apps. Genuinely potentially number 1 across all apps. After some huge business changes over the years I was convinced customer support was going to fall off a cliff like almost every other shopify app that goes big time... BOGOS is legit a masterclass with support and making it happen for customers, i have gone and tried, used and paid for other "similar apps" but in the end talking to them is like having a letterpal on the otherside of the world but with BOGO it is legit almost as fast as a AI chatbot but by no means are they bots, over the moon with this. Big Shoutout to MINA, super patient and super effective and skilled, David the dev i spoke with too is great, Mina is topnotch and represents BOGO incredibly, big thanks to her! I also want to suggest Shopify as a company takes a leaf out of BOGOS book when it comes to customer support, genuinely they are one of if not the last supportive app and whats awesome is they were one of the first i tried, awesome and they i swear are awake 24/7. Absolute beasts! This was my original review below from many many years ago " I have been using BOGO Free gifts for years now and recently updated to their new updated version of the app... all i can say is I WISH other apps had the same support level that this app has. They honestly have faster support than Shopify Plus 24 hour support... they reply fast and dont waste your time! Great app!" My vote for "number #1 on shopify"
Thank you for leaving us such a wonderful reviews! Customers' satisfaction is always our first priority and your review reaffirm the hard work we put in everyday. I have forwarded your message to Louis and he is really grateful to read your review.
Jan. 15, 2021
An excellent App that works very well with our website. The developer of this App provided a great service, helped us set up the App in a timely manner, and met our business needs. Highly recommended！
Thank you for taking the time to leave a review. We're happy to hear that our customer service was able to help you with the issues and get the app runs properly for you!