All reviews

Rating Breakdown

  • 5
    96% (3,371 ratings)
  • 4
    2% (86 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (38 ratings)

Reviews with Text

  • 92% (3,247)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 26, 2023

Customer Service and Technical Support when called upon has been second to none. Top quality service everytime. Can't fault their service.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

3 / 5 Share

Sept. 29, 2023

This app didn't work the way we wanted for our site. But customer service was great!

Using app

About 6 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 21, 2023

Great app that does what it promises. I had an issue when i updated my theme and the live chat support had it fixed within minutes. Great support!

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

I've been using this app for a long time and I'm really satisfied. Because the function is good, but especially the cs team is kind and helps quickly. Free gifts are really important for sales, so they're really helpful whenever you need them.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

As Shopify does not have a native gift with purchase functionality, after rigorous research, this is the best app to do it. This has the most functionality, the quickest and best in app support and has been around for the longest. Also thanks to Mike and Daniel for quick and capable responses.

Using app

5 days

Total reviews

1

Average rating

5.0

2 / 5 Share

Sept. 15, 2023

Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.

Using app

2 days

Total reviews

3

Average rating

4.0

5 / 5 Share

Feb. 13, 2026

I needed help with a specific offer type and Austin was super supportive and very patient 7 helpful with all of my requests! Thank you Austin!

Store

Zelens

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Great app and customer support team!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Using app

Over 5 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 5, 2023

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

Using app

7 months

Total reviews

21

Average rating

4.6

5 / 5 Share

Sept. 1, 2023

App is great as it is, but the support team is what makes it extra great. Totally recommended.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

The app didn't immediately integrate with my store, but David and Louis immediately went to work and got the app working pronto! Thanks, y'all!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

La plateforme est simple d'utilisation et un conseiller est toujours là pour répondre à nos questions et nous aider le plus rapidement possible !

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

We have a pretty custom checkout drawer so I was worried this app wouldn't work properly, but it was exactly what we needed! We wanted a cart threshold to be hit and then an auto-free gift to be added, and the app was able to set that up perfectly. I had some minor tweaks that I needed for the cart language so I reached out to Mina from Support who helped me pass on the message to their dev team Alex who solved it within 30 minutes. A great experience overall!

Store

Anyday

Using app

About 21 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Very useful Application with a great support. We have been using the application and happy with its performance.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2023

Customer support couldn't be more helpful. Did most of the work for me. I would recommend this to everyone.

Using app

34 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

You don't need to worry about any problem when it happend,you have greatest support team. Customer Support is awesome.response is so fast and they understand what problem happend to me. DEV team also awesome they change code and help me so fast. Thanks for your kindly support Mina.

Using app

About 3 hours

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 23, 2023

excellent app and excellent support! I have tried other similar apps and they have lots of issues and slow support. these guys are the best!

Using app

About 9 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

Équipe réactive et qui propose des solutions afin d'accélérer notre business. Professionnalisme assuré Merci !

Using app

About 1 hour

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

This app is solid! Of all the dozens of apps we've worked with and tried out, the BOGOS app has the most legitimate, helpful, responsive, and thorough customer support I've experienced. They work hard to fix crazy things and put out fires quickly. I really appreciate it!!!

Using app

About 4 years

Total reviews

3

Average rating

5.0