BOGOS: Free Gift Bundle Upsell
One-stop app for free gift with purchase, buy x get...
Rating
5.0
feedback
3,665
chart
#88
All reviews
Review RSS Feed
April 4, 2026
UPDATE: THEY SOLVE MY PROBLEM !!!! Being charged for months for an app that isn't even installed This app has been charging my store $69.99 USD every month, even though the app does not appear anywhere in my Shopify admin panel — it is not listed under installed apps and cannot be found or uninstalled. I have been billed for multiple invoices for a service I am not using and have no way to access. To make things worse, the support team is completely unreachable — there is no effective way to contact them to request a cancellation or get any kind of resolution. This is unacceptable. Charging customers for an app they cannot find, use, or uninstall, and then being impossible to contact, is a serious problem. I strongly advise other merchants to be very careful before installing this app. If something goes wrong, you may end up stuck in the same situation — paying indefinitely with no way out.
Dear Marina, We’re really sorry to hear about your experience, and we completely understand how concerning this situation must feel. From our system, we can confirm that the app had been installed and the charge was activated on your store. Additionally, there were also orders generated through the app, so it wouldn’t be possible for the app to appear without being installed at some point. Could you please help double-check with your internal team (or anyone who has access to your Shopify admin) to see if the app was installed previously or under another account? We’ve also been trying to reach you via email at [email protected] . Kindly take a moment to check your inbox (and spam folder if needed) and reply there so we can assist you further and resolve this as quickly as possible. We’re here to help and will make sure this gets sorted out for you. Sincerely, Zee - Customer Support Leader at BOGOS
March 13, 2026
nice anne was aweomse
Your feedback truly brightened our day! We’re happy to know Anne could support you through the chat and make things smoother for you. From BOGOS team with love 💗
March 13, 2026
really great help from Mina today - resolved the issue within minutes. thank you
We truly appreciate you taking the time to share this! It’s great to know Mina could jump in quickly and get everything sorted for you. From BOGOS team with love 💗
March 12, 2026
Anne was great help in the virtual chat.
Your feedback truly brightened our day! We’re happy to know Anne could support you through the chat and make things smoother for you. From BOGOS team with love 💗
March 12, 2026
Easy to use and customer service is exceptional - thank you Amy for your assistance when we launched our sale and needed to make a tweak to our offer!
Your message truly made our day! It’s great to know everything worked well during your launch and that Amy could jump in right when you needed support. We’ll make sure she sees your kind note. From BOGOS team with love 💗
March 12, 2026
Mina, A support member got the amazing skills to deal with the problems and provide the quick solutions within no time. She understood the problem carefully and sorted it out very quickly.
It’s wonderful to know Mina handled everything with great care and provided a fast resolution. We truly appreciate you sharing such thoughtful feedback! From BOGOS team with love 💗
March 12, 2026
Todo genial, y el servicio de atención al cliente muy rapido
¡Muchas gracias por compartir tu experiencia! Nos alegra saber que todo ha ido tan bien y que recibiste una atención rápida por parte de nuestro equipo. Tu mensaje nos motiva mucho. From BOGOS team with love 💗
March 12, 2026
Great- all my questions were answered and everything solved.
We truly appreciate you sharing your experience! It’s great to know everything was addressed clearly and resolved smoothly for you. Your feedback means a lot to our team. From BOGOS team with love 💗
March 11, 2026
Amy was very helpful! Solved the problem and communicated effectively.
Thank you for taking a moment to share your experience! We're glad Amy could step in and make things clear while getting everything sorted for you. We'll be sure she sees your message. From BOGOS team with love 💗
March 11, 2026
intuitive and easy to use app and amazing customer service - Naomi Daniel and Zee have all been extremely helpful in helping me integrate this app with my site!
Thank you for sharing your experience! We're glad to hear that getting everything set up felt smooth and that our team could support you throughout the integration. Naomi, Daniel, and Zee will be happy to know their assistance made a positive difference for your store. From BOGOS team with love 💗
March 11, 2026
Evelyn was very friendly and helpfull perfect service
Thank you for your kind feedback! We're glad to hear that Evelyn’s friendly approach and support made your experience a great one. We’ll be sure to pass your message along to her. From BOGOS team with love 💗
March 11, 2026
Great Support EVELYN!
Your message made our day! We're happy to hear that Evelyn could support you and make a positive difference. We’ll be sure to share your kind words with her. From BOGOS team with love 💗
March 11, 2026
Naomi was quick and so helpful. Thank you
Really appreciate you sharing this! It’s great to hear Naomi could step in quickly and provide the help you needed right away. From BOGOS team with love 💗
March 11, 2026
Thank you so much for your amazing review! From BOGOS team with love 💗
March 11, 2026
Amazing support!
We truly appreciate your kind words! It’s wonderful to know our team could provide the support you needed. From BOGOS team with love 💗
March 11, 2026
MINA was great!
Thank you for the shoutout! We’re glad Mina could make your experience a positive one - we’ll be sure to pass your message along to her. From BOGOS team with love 💗
March 11, 2026
Naomi was amazingly helpful. She explained everything as she was working on it for me and helped me understand why things weren't working. She fixed the issue quickly which was perfect :)
Really appreciate you taking the time to share this! It’s great to hear that Naomi not only resolved the issue quickly but also walked you through the process so you could fully understand what was happening. That kind of clarity is exactly what we aim for when supporting our merchants. From BOGOS team with love 💗
March 11, 2026
Anne and Brian were quick to help and the support was super fast
Thank you for sharing your experience! We're glad Anne and Brian could jump in quickly and provide timely assistance when you needed it. If you need help, feel free to contact us anytime. From BOGOS team with love 💗
March 11, 2026
amazing
Thank you so much for your lovely feedback! From BOGOS team with love 💗