All reviews

Rating Breakdown

  • 5
    95% (2,886 ratings)
  • 4
    3% (87 ratings)
  • 3
    0% (9 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (38 ratings)

Reviews with Text

  • 93% (2,829)
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5 / 5 Share

Oct. 30, 2024

The app is updated and works great. Lots of options for running different types of promotions with different conditions. Support is always so helpful and immediately responsive. Developers get any customized work done within 24 hours.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2017

Really Nice, The customer service is amazing, Brian Lee was my operator and he helped us in any aspect, really fast and professional I really recommend this extension

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2017

Secomapp's support team are the most helpful and fantastic team! They responded to all our queries promptly and assisted us through all the steps of set up. The best part is we are now using the Free Gift app on both our stores and it works perfectly and is very easy to use! I would highly recommend the Free Gift app to anyone!

Using app

2 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 22, 2018

Easily the best support I've ever experienced from a company. They helped get everything just as we wanted. Would definitely recommend.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 10, 2017

really helpful staff and awesome app if you're giving away free gifts! not to mention its free too :D

Using app

17 days

Total reviews

17

Average rating

5.0

5 / 5 Share

Nov. 2, 2017

Great customer support. Brian and Lea usually respond in less than 24hrs.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2017

The app is the only one that allows you to have full control on the display of the free gifts on product pages and seamlessly add to basket dependent on whatever conditions of purchase you set. Support and modification since to tweak the app has been quick, professional and successful. Recommend!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 12, 2020

Our customers love free gifts and we love the UX of the cart when the gift shows up. It looks very good! Update (11/11/20): the developers have been so helpful! we recently installed a slide-cart app that didn't initially "play nice" with this app, but the developers worked together to get them to integrate! So impressed with their service!

Store

Fatco1

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2017

Great app! we have been using on our store and it gives us great flexibility with the promotions we wish to run. Support has been incredible, always helping with any questions we have and ensuring our promo runs smoothly.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2019

This is a great app. I really like how it works on our website - doesn't detract from shopping and makes the free gift very obvious. The user never has to question what they're getting. The tech support has been very helpful as well. We used over Cyber Monday and again for a promotion this January. Will definitely use again in the future! Update April, 2019 - We keep on coming back to this app. It works seamlessly - user does not need to use promo code. Just set up your conditions and the free gift shows up in the cart. Great app!

Using app

9 months

Total reviews

8

Average rating

4.9

5 / 5 Share

Sept. 29, 2017

I have rarely found an app that does exactly what I need it to, but Free Gifts has been my easiest install yet. I had put two apps into motion at the same time, and Free Gifts was installed by their support team, had answered two of my emails and the app is up and running with my needed setup in less than 36 hours. The other app hasn't even responded with the theme install yet. If you are debating, install this app, take it for a test run and you'll be impressed that it's fully up and running long before the trial period is over. Great support, app works exactly as advertised.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2017

The app is really good, and does everything we need for our store. But the best is the support. The support team helped us install the app correctly, and they've responded quickly to every question and request we've had. I only wished that there was a way not to accumulate gifts and discounts codes, but apparently Shopify doesn't let third party apps manage the discount codes... Other that that, it's perfect!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2018

Works great right out of the box and the liquid update for site code was FREE and fast! Makes the free gift and add on experience much smoother for the customer. Updating this review - Installed a new theme and the free gifts team added the required liquid code to my new theme for free and in a very timely manner. Support here is great and the product works well.

Using app

About 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 3, 2017

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Using app

2 months

Total reviews

25

Average rating

4.3

5 / 5 Share

Nov. 21, 2017

We had a promotion where there was a minimum spend on a particular collection/category and a FREE product was given. I trialled about 8 different apps and not one could do what I needed it to. I contacted Secomapp App with my issue and they actioned this for me within 2 hours. AMAZING, AMAZING, AMAZING SERVICE. I HIGHLY RECOMMEND THIS APP!

Using app

4 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 15, 2017

Great APP, easy to use, and great customer service.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 8, 2017

I can't think of a negative thing to say about the app. The support is awesome and very responsive. Our shop uses 3 different apps from Secomapp, and all have always worked without problems. The install is free, and very minimal alteration to your theme. Secomapp will take care of it all and even set up examples (who else does that?!) Given the functionality of the Free Gifts App, it providse something Shopify alone can't offer. I have a hard time understanding any negative reviews. Great support and most importantly, great functionality that is easy to use. It doesn't get much better than that. After installing and uninstalling dozens of different apps to increase sales, I can't say enough great things about 2 companies -- Bold Apps and Secomapp. The combination of the app offerings from both companies is top notch. I am a loyal customer of both, and see the value in the relative monthly fees given the amount of increased sales.

Using app

4 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 6, 2017

Great App and even better support staff! Have been using for almost a year now and highly recommend. Makes it very easy to create promotions.

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 1, 2017

Great, really helpful for my store

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2017

Brian was a wonderful help to us for setting up Free Gift App! Super responsible and extremely friendly and efficient. Thank you so much and thank Free Gift App team for all your assistance and support! We are enjoying the app very much! :)

Using app

11 days

Total reviews

6

Average rating

5.0