BOGOS: Free Gift Bundle Upsell
One-stop app for free gift with purchase, buy x get...
Rating
5.0
feedback
3,777
chart
#81
All reviews
Review RSS Feed
March 26, 2026
A huge thank you to EVELYN for her efficient support!
Thank you so much for your kind words! It’s wonderful to hear that Evelyn was able to assist you efficiently. Please let us know anytime you need help. From BOGOS team with love 💗
March 26, 2026
Thank you for the help. Well assisted by Austin!
Thank you for your great review! We’re pleased to hear that Austin was able to assist you effectively and provide the support you needed. From BOGOS team with love 💗
March 26, 2026
I’ve been using BOGOS for a while now and it’s a really well-built app. The interface is clean and makes it easy to set up promotions without unnecessary complexity. The real standout, though, is the support team. They’re always responsive, clear, and genuinely helpful. Every time I needed assistance, they handled it quickly and efficiently. Highly recommended if you want to manage offers and bundles professionally on Shopify.
Thank you for sharing such thoughtful feedback! It’s great to know the app has been serving your needs well over time and that the interface helps keep things straightforward when setting up promotions. We’re especially grateful for your recognition of the support experience - providing clear and timely assistance is something our team always strives for. Your recommendation truly means a lot to us. From BOGOS team with love 💗
March 26, 2026
Mina offered Great service. Highly recommend this app.
Thank you for your recommendation! We’re glad to hear Mina provided support that made a positive difference for you. Your feedback is truly appreciated. From BOGOS team with love 💗
March 26, 2026
So helpful and grateful for the fast action. Thank you Amy!
We truly appreciate you sharing this feedback. It’s great to know that Amy was able to assist you promptly and provide the support you needed at the right time. From BOGOS team with love 💗
March 25, 2026
I have initially, chosen the BOGOS bundle app, due to it is visual strong appearance and the high number of 5 star reviews. Upon install, the free trial, which if i remember correctly was 15 days, ran out while i as still experimenting with the app as my experimental stage took longer than needed due to high frequency of needing to go back and forth to support team to fix things. One major draw back is that you have to keep on going back to dev team to adjust simple UX matters such as font size or glitch with add to cart button/text color as the app does not offer this. It feels as if you did not purchase a bundle app, instead you have purchased a subscription with support team. The second major item, is that i had to keep going back and forth with dev team to remind them to resolve some issues. For example, once i request bundle title font size adjustment, they fix it, then if it still needs adjustment had to go back to them to adjust font size again, this cycle could take 2 days. If it happens you do this near the weekend, then I have to wait 2 days until the weekend is over as they are off on weekends. Simple matters such as having a redirecting link bundle booster page (as my website is in 2 languages) had to go to support team to fix, which took several days, as the bundle does not accommodate language URL redirection out of the box. I had to wait for something like 7 days with live bundle booster page taking my English and arabic users to an arabic bundle page as you have to insert the full URL not only the later part of the URL for redirection. When I subscribed, I selected the Basic plan as it covers my needs, but after installation i discovered this plan is not available for my store and i had to go with Grow plan, paying more without BOGOS fully disclosing that if your shopify store is on the Grow plan, then you need the BOGOS Grow plan, which exceeds my current needs. Some customers complained from the mix and match bundle being unintuitive especially for mobile users, so they opt to contact us on WhatsApp as oppose to finishing the sale online. I have installed a session recording/replay app to watch online customer sessions, and found out that the app is indeed not intuitive and easily makes customers fall out of bundle. In a nutshell, the app is feature rich, technically strong with amazing support team, but not user friendly, and not for businesses that rely on small teams to manage even if your technically strong. I am about to uninstall it and move on to try some other bundle apps. In summary, the bundle presentation creates decision friction, lets customers bypass the bundle offer path (for mix and match), makes customer experience feels patched together rather than smooth upselling and intentional. I am disappointed, that i have to be back in the market looking for a more suitable app!!!!! I normally do not like to leave negative reviews, but i thought this might be helpful to give you store owners some light about what will happen behind the scenes and maybe encourage BOGOS to enhance their app by adding font, padding and other simple customizations out of the box, and revisit their mix and match bundles flow intuitivity. Good lucks!
Dear Hazem, Thank you for taking the time to share such a detailed experience, we truly understand your frustration. Your feedback about customization limitations, turnaround time, bundle UX, and language redirection is very valuable. It helps us see where we need to do better - not just technically, but also in making the experience more intuitive and efficient for merchants with smaller teams. We will continue strengthening our team and improving the app so that we can better support cases like yours in the future. We’d really love to stay in touch and continue supporting you if you’re open to it. Please keep in touch with us by email - we’re always here to help and would be happy to welcome you back anytime. Sincerely, Zee - BOGOS Customer Support Lead
March 25, 2026
Evelyn has been amazing!!! The customer service is EXCEPTIONAL!!! We were having a few problems with creating our bundle, and she was so patient and helpful! The development team would edit and customize the bundle in REAL TIME while I was chatting with her. AMAZING!!! This is the best app experience, I've ever had. Spreading the word, for sure!
Thank you for taking the time to share such a detailed experience! We’re delighted to hear that Evelyn was able to support you with patience and clarity while our team worked alongside to tailor the bundle in real time. It’s wonderful to know everything came together the way you needed. Your willingness to recommend us truly means a lot, and we’re grateful for your trust. From BOGOS team with love 💗
March 25, 2026
Amy and Daniel have been absolutely PHENOMENAL! They by far are the BEST support I've ever received on an app anywhere. They made it so easy to get acquainted with BOGOS and to adapt the app to our needs. 100000% recommend!!
Thank you so much for sharing such generous feedback! We’re truly pleased to hear that Amy and Daniel were able to support you so effectively and help you get everything aligned with your needs. Your recommendation means a lot to us, really. From BOGOS team with love 💗
March 25, 2026
Excellent, swift support. Evelyn is amazing
Thank you for your kind feedback. We’re delighted to know that you had a smooth experience with Evelyn's prompt support. If you need help, please let us know anytime. From BOGOS team with love 💗
March 25, 2026
Thanks to the team at BOGOS.io for their quick responses and support, especially Austin, who resolved my issue in no time. The app is excellent, fully compatible with Shopify, and works flawlessly.
Thank you for taking the time to share this with us! It’s great to know everything is running smoothly on your store and that Austin could step in and sort things out so quickly. We’ll make sure he sees your shoutout. From BOGOS team with love 💗
March 25, 2026
Anne was amazing. She solved my issue straight away!
We are glad to hear that Anne could jump in and fix things right away for you - that’s exactly the experience we want every time. Really appreciate you sharing this with us! From BOGOS team with love 💗
March 25, 2026
Mina was very helpful, efficient, fast in response and gave me all the answers I was looking for! The best online chat support I have experienced. Thank you for your help Mina! Andy, Lyttelton Lights New Zealand
Thank you so much for sharing your experience, Andy! We're delighted to hear that Mina could provide such responsive and helpful assistance, and that she was able to give you exactly what you needed. We’ll make sure she sees your kind words - it will mean a lot to her and the team. From BOGOS team with love 💗
March 24, 2026
support is great!
Thank you for your kind feedback! We're really happy to know our team could support you and make your experience a positive one. From BOGOS team with love 💗
March 24, 2026
This is a great app which is super easy to setup. I needed a small display adjustment and Anne fixed my problem super fast. Their service is fantastic, thanks so much Anne.
Thank you for taking the time to share your experience! We're really glad to hear everything was set up smoothly and that Anne could quickly assist with the adjustment you needed. We’ll be sure to pass along your kind words to her - she’ll truly appreciate it. From BOGOS team with love 💗
March 24, 2026
Amy was super helpful in resolving our issues! Thanks :)
Thank you for your 5-star review! It’s great to know Amy could step in and get everything sorted for you. We’ll be sure to pass your kind words along - it’ll mean a lot to her From BOGOS team with love 💗
March 24, 2026
Easy to use and the support team is awesome.
Thank you for sharing your experience! We're glad everything has been smooth to use and that our team could support you when needed. Your kind words mean a lot to us. From BOGOS team with love 💗
March 24, 2026
Really great app and the support are super helpful. Austin solved my query really fast and gave clear instucions!
Thank you for your valuable feedback on both our app and service! It’s wonderful to know Austin could step in quickly and provide clear guidance when you needed it. From BOGOS team with love 💗
March 23, 2026
Great app, used for a while and the support team always helpful and efficient.
Thank you for sticking with BOGOS! It’s great to know everything has been working well over time and that our team could consistently support you when needed. Your feedback truly means a lot to us. From BOGOS team with love 💗
March 23, 2026
I only just started using this app but so far it's working well. And when I had a hard time figuring out a setting I reached out to customer support and Amy was great. She was very quick to respond and was able to help me with my problem. She even went an extra step and offered up an additional helpful tip related to the question I had asked. Great customer service! :)
Thank you for sharing your first experience with us! It’s great to know everything is running smoothly so far and that you could get the support you needed along the way. We’re especially happy to hear Amy not only helped resolve your question quickly but also provided an extra tip - we’ll be sure to pass your kind words to her. From BOGOS team with love 💗
March 23, 2026
When setting up, needed some help. Support was available and fixed within minutes.
It’s great to know everything was sorted out quickly when you needed a hand during setup. We’re always here to make sure things run smoothly for you. From BOGOS team with love 💗