BOGOS.io Free Gift Buy X Get Y
BOGOS: Free Gift With Purchase, BOGO, Discounts, and Bundles
Rating
4.9
feedback
2,331
chart
#140
All reviews
Rating Breakdown
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June 30, 2023
The support is super quick and the user experience was quite simple and easy to create many different offers for sales!
Hello Customcuff, Thank you very much for your kind and considerate thoughts on the BOGOS app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers. If you have any further questions, please contact us at [email protected] or via live chat! Best wishes, Hannah BOGOS - Customer Support Team.
May 11, 2023
I was thoroughly impressed with the quick and efficient customer service provided by this app and the support team. The user interface was easy to navigate, and the support team was knowledgeable and responsive, addressing any technical issues I encountered promptly and effectively. That being said, I did come across one minor issue that I feel could be improved upon. It appears that the app does not offer the option to set different messages for the gift sliders, instead relying on a global message to be displayed regardless of the activated offer. This could potentially limit the ability of users to customize messages to specific gift offers. Despite this drawback, the app's overall functionality and outstanding customer service more than make up for it. The app's team was able to address my concerns in a professional and courteous manner, making the process smooth and stress-free.
Good day Bogotestcpl, I just want to say thank you for your kind and helpful feedback about our app. Our team has noted your recommendation about gift slider title, and we will definitely keep it in that mind as we work on improving the app. We always try our best to provide the most satisfactory support for our awesome customers, so your review means a lot to us. If you have any questions, please contact us via our live chat or email us at [email protected]. We are always ready to support our customers! Best wishes, Hannah BOGOS - Customer Support Team.
April 25, 2023
I have to thank both David and Louis for helping me install and get my first offer on our website today, they have both been very helpful, knowledgeable, and also patient with me. The app is now up and running and I have my first 2 offers on so let's hope it brings in some sales, I have given it a 4 star rating as there is a couple of limitations to headings and such like which David has told me they are working on that would improve the app. Kind Regards Mick, Collared Creatures
Hello Mick! This is Hannah from BOGOS Support team, and I just wanted to pop in and say thank you for your kind and helpful feedback about the app. David and the rest of the team have taken note of your recommendations about the headings, and we'll definitely keep that in mind as we work on improving the app. We're always striving to provide the best possible experience for our awesome customers (that's you!), so your input means a lot to us. We're really excited to work with you on the gift campaign! If you have any further questions, please contact us via live chat or email at [email protected]. Best wishes, Hannah BOGOS - Customer Support Team.
Nov. 21, 2022
Great app! It is a little confusing at first but David and Louis are always on the app's chat box to help resolve any issues immediately. Highly recommended!
Good day ANÈIRA Jewellery, Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients. If you still have questions, feel free to reach out to us at [email protected] or via live chat. We're always happy to help out if you need it! Best regards, Hannah Free Gifts - Customer Support Team.
Nov. 18, 2022
Ellie & Brian have helped me solve a lot of issues today and very efficiently. I really appreciate their help!
Good day to you The Daily Grace Co., Our entire team really appreciates you for taking the time to provide such a nice feedback! We will definitely keep working harder to improve the features and experience for our loyal customers. If you require any more assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one objective is to provide you with the finest service possible! All the best! Hannah Free Gifts - Customer Support Team
Nov. 16, 2022
Bon support client, Brian et David sont à rapides et à l'écoute pour résoudre tous les problèmes d'installation ou de personnalisation
Bonjour Serinita Schweiz, Merci d'avoir pris le temps de laisser un commentaire aussi pensif ! Nous continuerons sans aucun doute à améliorer les fonctionnalités et l'expérience de nos clients fidèles. Nous sommes vraiment heureux d'être de service et vraiment reconnaissants de votre avis! Si vous avez besoin d'aide supplémentaire, veuillez nous contacter par chat en direct ou par e-mail à [email protected]. Nous sommes toujours prêts à aider. Notre objectif principal est de vous offrir le meilleur service possible! Meilleures salutations! Hannah Free Gifts - Équipe d'assistance à la clientèle
Nov. 4, 2022
Amazing and timely support and Anne and the other members of the team helped so perfectly with the installation and to get the offers on the site up and running ,Highly recommended them.
Good day to you VSDent, We are so thankful to have such a lovely customer like you with us. Your trust and your thoughtful feedback will absolutely motivate us to work harder on developing better features for Free Gifts app. In case you need our support, please feel free to contact us via live chat or email us at [email protected]! Best regards, Hannah Free Gifts - Customer Support Team.
Aug. 26, 2022
The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!
Dear Suu Balm®, We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Hannah Free Gifts - Customer Support Team.
April 20, 2022
the app is still raw and need more refinement. But the team has been super supportive to help us. All problems were sorted out and fixed. Recommend!
Hi Amile, We appreciate you taking the time to leave such a thoughtful comment! We will undoubtedly continue to strive to improve the features and experience for our devoted customers. Please contact us via live chat or email at [email protected] if you require any additional assistance. We are always ready to help. Our primary goal is to provide you with the best possible service! Best wishes! Luz Free Gifts - Customer Support Team
March 4, 2022
I used the app for a Buy X get Y offer for my customers. It performed well, it could be less complicated to use and without the coding but overall good app
Hello SNEAKERMASK, Thank you very much for your positive feedback and good thoughts on the Free Gifts app. We will continue to work relentlessly to improve the features and experience of our valued customers. Please contact us by live chat or email at [email protected] if you have any additional questions. We're always ready to lend a hand! Best wishes, Blu Free Gifts - Customer Support Team.
March 3, 2022
We used the app's services to set up a gift with purchase for a campaign. We had some issues with order processing due to settings in the app and (mainly) David from BOGO was happy to help! We got quick responses at all hours and they are quick when it comes to finding solutions. We eventually found a way to fix the issue!
Hope you are having a wonderful day, We really appreciate you for taking the time to provide such a nice remark! David would be ecstatic! We will definitely keep working harder and harder to improve the features and experience for our loyal customers. If you require any more assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one objective is to provide you with the finest service possible! All the best! Steven Free Gifts - Customer Support Team.
Feb. 23, 2022
We use this app for most of our promotions! There are a lot of capabilities for different types of promotions, however, there are some limitations. The support team is AMAZING and super helpful in sorting out any issues you may have. I would highly recommend it. One thing to know is the app devs are over seas, so sometimes getting things turned around may take more than business 1 day, as devs are not online during our day ( I'm in EST time zome). But other than that they have been great to work with!
Hello, Velour. This is Customer Support Team - Free Gifts. Thank you so much for your kind words about the Free Gifts app, as well as your helpful feedback. There is still much room for improvement, so we will work tirelessly to improve the features and experience for our valued customers. If you have any further questions, please contact us via live chat or email at [email protected]. We are always willing to help! Best wishes, Dave Free Gifts - Customer Support Team.
Dec. 28, 2021
Overall experience with this app is good. And the support team are prompt to assist to solve any set-up issues.
Hi Triumph Malaysia, Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Dec. 15, 2021
The platform can be a little bit buggy, however, the customer service is amazing and help you fix things instantly! Can't fault the customer service - Brian & Robert have been great.
Hi Evidence Skincare, Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Nov. 22, 2021
Staff super atencioso, prestável e rápido nas respostas. Do melhor suporte ao cliente que já tive! Em relação à App, podia ser mais completa e trabalhar melhor o design e a disposição dos produtos, ocultando os que se encontrem esgotados.
Hi SANJO, Our team is always grateful to have you with us and it's always our pleasure to be with you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Nov. 19, 2021
The customer service for this app is brilliant. The customer service team are always available. They are friendly and extremely quick with response and help. The app itself is very good
Hi freshpetdev, Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Sept. 17, 2021
The customer service was amazing, and quick with their online chat. I quickly received screenshots and personalized help getting what I needed. They had all of the answers quickly! The tool looks powerful. It's just new, so I can't comment on the tool yet. The service is excellent!
Hi Human Food, Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.
Aug. 15, 2021
It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.
Dear We Might Be Tiny (US), Our team is grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Rio Free Gifts - Customer Support Team.
July 28, 2021
Great app, easy to use and not hard to set up. The app originally didn't have the multilingual option but the app support managed to find a way with our translation app. Support service was amazing, quick reply with an effective solution.
Hi Triumph Hong Kong We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at [email protected]. We are all looking forward to having a chance to support you further and get you fully satisfied. Best regards, Rio Free Gifts - Customer Support Team.
June 30, 2021
This is my favourite free gifts app! I don't love that the install requires code changes in so many places of my theme, or that each time I click 'APPLY' it re-installs the gift code in a place that I don't want it installed, but other than that it is quite robust and reliable and makes it easy for my customers to opt into their gifts. Thanks.
Dear Woohoo Body + Happy Skincare, We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Sam Free Gifts - Customer Support Team.