BOGOS: Free Gift Bundle Upsell
All reviews
Review RSS feed
really helpful customer service and full transparency of customisation progress.
We truly appreciate you taking the time to share this feedback. It’s great to know our team could support you with clear communication and keep you informed throughout the customization process. From BOGOS team with love 💗
Thank you so much for your generous review! From BOGOS team with love 💗
Fantastic app with GREAT functionality. If there's a missing feature or you want something changed, the support and dev team are a joy to work with! They consistently go above and beyond with customization requests. A++ customer service, wish more businesses operated this way.
Thank you so much for sharing such thoughtful feedback! It’s incredibly rewarding to hear that our team could support your requests and bring value through tailored solutions. We’re always here to work alongside you and help your store grow. From BOGOS team with love 💗
Evelyn was amazing to deal with. The whole experience was very smooth and she managed to solve exactly what I needed. Really appreciate the help ╴highly recommended!
It’s wonderful to know that Evelyn could support you and help everything run smoothly while resolving exactly what you needed. Your recommendation means a lot to our team. From BOGOS team with love 💗
Excellent app with a ton of features! The support team is incredibly helpful and responsive. Exactly what I needed for my store. Highly recommend! (DAVID, ZEE and ANNE)
Amazing support from Mina!
Thank you for taking the time to share your feedback. We're really glad to know that Mina could assist you and make things smoother for your experience. From BOGOS team with love 💗
David was soooo helpful in set up my free gifts for my site. He was soo fast with implementing my needs. The BEST customer service I ever had for an app.
It’s amazing to know David could support you with setting things up and respond so quickly to your needs. Your message truly made our day! Thank you so much! From BOGOS team with love 💗
ANNE was Great helped me see the little things I was missing.
We truly appreciate you sharing this! It’s great to know Anne could help you spot those small details and get everything sorted. We’ll make sure she sees your kind words. From BOGOS team with love 💗
Had an issue but support solved and helped with clear solutions!
Thank you for your 5-star review! We’re really glad our team could step in, walk you through the situation, and provide clear solutions to get everything back on track. If you need assistance, please let us know anytime. From BOGOS team with love 💗
Naomi"s customer service was super excellent and she was very patient with me. And she also made sure that I get all the help I need.
We truly appreciate you sharing your experience! It’s wonderful to know Naomi took the time to support you with care and made sure everything was handled properly. We’ll be sure to pass along your kind words to her. From BOGOS team with love 💗
A simple, beautiful, and excellent app More importantly, the technical support service is fast and directly available within the app. You’ll be lucky if you get to meet DELWYN and receive help from her, a very friendly and extremely cooperative person
Thank you so much for sharing such thoughtful feedback! We're delighted to know the experience has been smooth and that our in-app assistance made a real difference for you. Delwyn will be so happy to hear your kind words. From BOGOS team with love 💗
We've tried a few free gift apps with pretty disappointing results. BOGOS has been pretty much flawless, and the support is excellent. Keep up the great work!
We truly appreciate you giving us a chance after your previous experiences! It means a lot to know everything has been running smoothly and that our team could support you along the way. Your encouragement really motivates us to keep improving. From BOGOS team with love 💗
very fast support
We’re glad our team could be there right when you needed assistance! Your feedback means a lot and keeps us motivated to stay responsive. From BOGOS team with love 💗
Thank you so much for your amazing review! From BOGOS team with love 💗
UPDATE: THEY SOLVE MY PROBLEM !!!! Being charged for months for an app that isn't even installed This app has been charging my store $69.99 USD every month, even though the app does not appear anywhere in my Shopify admin panel — it is not listed under installed apps and cannot be found or uninstalled. I have been billed for multiple invoices for a service I am not using and have no way to access. To make things worse, the support team is completely unreachable — there is no effective way to contact them to request a cancellation or get any kind of resolution. This is unacceptable. Charging customers for an app they cannot find, use, or uninstall, and then being impossible to contact, is a serious problem. I strongly advise other merchants to be very careful before installing this app. If something goes wrong, you may end up stuck in the same situation — paying indefinitely with no way out.
Dear Marina, We’re really sorry to hear about your experience, and we completely understand how concerning this situation must feel. From our system, we can confirm that the app had been installed and the charge was activated on your store. Additionally, there were also orders generated through the app, so it wouldn’t be possible for the app to appear without being installed at some point. Could you please help double-check with your internal team (or anyone who has access to your Shopify admin) to see if the app was installed previously or under another account? We’ve also been trying to reach you via email at [email protected] . Kindly take a moment to check your inbox (and spam folder if needed) and reply there so we can assist you further and resolve this as quickly as possible. We’re here to help and will make sure this gets sorted out for you. Sincerely, Zee - Customer Support Leader at BOGOS
really great help from Mina today - resolved the issue within minutes. thank you
We truly appreciate you taking the time to share this! It’s great to know Mina could jump in quickly and get everything sorted for you. From BOGOS team with love 💗
Anne was great help in the virtual chat.
Your feedback truly brightened our day! We’re happy to know Anne could support you through the chat and make things smoother for you. From BOGOS team with love 💗
Easy to use and customer service is exceptional - thank you Amy for your assistance when we launched our sale and needed to make a tweak to our offer!
Your message truly made our day! It’s great to know everything worked well during your launch and that Amy could jump in right when you needed support. We’ll make sure she sees your kind note. From BOGOS team with love 💗
Mina, A support member got the amazing skills to deal with the problems and provide the quick solutions within no time. She understood the problem carefully and sorted it out very quickly.
It’s wonderful to know Mina handled everything with great care and provided a fast resolution. We truly appreciate you sharing such thoughtful feedback! From BOGOS team with love 💗
Todo genial, y el servicio de atención al cliente muy rapido
¡Muchas gracias por compartir tu experiencia! Nos alegra saber que todo ha ido tan bien y que recibiste una atención rápida por parte de nuestro equipo. Tu mensaje nos motiva mucho. From BOGOS team with love 💗
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.